Customer Experience & Quality Partner - Flexible Options

Health; Adelaide; Hybrid; AUD 92,000 - 102,000; Full time

Benefits offered by this job

Salary packaging options

Flexible work options where available

Wellbeing programs

Job summary

Central Adelaide Local Health Network (CALHN) is seeking a Consumer Experience Partner in Adelaide CBD. The role focuses on listening to consumers, addressing complaints, guiding staff through processes, and driving improvements in service delivery.

Join the Consumer Experience Team within Allied Health and Consumer Partnerships. The position is permanent full-time with a 37.5-hour workweek and a salary in the ASO5 band, plus superannuation and salary packaging options.

Qualifications

• Strong customer service and stakeholder skills.
• Ability to write clear reports, briefings and correspondence.
• Knowledge of complaint, risk and quality management.

Responsibilities

• Support timely, sensitive complaint review and resolution
• Guide staff on risk, escalation and complaint processes
• Maintain accurate complaint records and track trends
• Build reports to inform service improvements
• Provide training and support to staff across CALHN

Skills

Customer service

Stakeholder management

Report writing

Complaint management

Data analysis

Education

Relevant tertiary qualification or equivalent experience

Job description

Central Adelaide Local Health Network (CALHN) is seeking a Consumer Experience Partner in Adelaide CBD. The role focuses on listening to consumers, addressing complaints, guiding staff through processes, and driving improvements in service delivery.

Join the Consumer Experience Team within Allied Health and Consumer Partnerships. The position is permanent full-time with a 37.5-hour workweek and a salary in the ASO5 band, plus superannuation and salary packaging options.