Customer Experience Officer — Rotating 7‑Day Schedule

Integratedliving Australia Ltd; Carrington; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Permanent Full-Time

Rotating 7-Day Roster

Not-for-Profit Salary Packaging

Perkbox

EAP

Job summary

integratedliving Australia Ltd is seeking a dedicated Customer Service Officer to join the Carrington Contact Centre on a permanent full‑time basis, operating across a rotating 7‑day roster. You will be the first point of contact for clients and Support Workers, handling enquiries with empathy, recording interactions, and solving problems in a fast‑paced environment.

Join a not‑for‑profit organisation focused on improving aged care services, with a supportive team, salary packaging benefits, and

Qualifications

• Customer service experience required.
• Clear communicator with strong attention to detail.
• Able to handle sensitive or challenging conversations empathetically.
• Flexible to work a rotating 7‑day roster.

Responsibilities

• Deliver high-quality customer service across multiple channels.
• Respond to enquiries and complaints with empathy and efficiency.
• Accurately record client interactions in internal systems.
• Problem-solve to support client needs and adapt to a fast-paced environment.
• Collaborate with colleagues and stakeholders to achieve positive outcomes.
• Contribute to a supportive, inclusive team culture.

Skills

Customer service experience

Communication

Empathy

Adaptability

Roster flexibility

Job description

integratedliving Australia Ltd is seeking a dedicated Customer Service Officer to join the Carrington Contact Centre on a permanent full‑time basis, operating across a rotating 7‑day roster. You will be the first point of contact for clients and Support Workers, handling enquiries with empathy, recording interactions, and solving problems in a fast‑paced environment.

Join a not‑for‑profit organisation focused on improving aged care services, with a supportive team, salary packaging benefits, and