Customer Service Officer

Integratedliving Australia Ltd; Carrington; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Permanent Full-Time

Rotating 7-Day Roster

Not-for-Profit Salary Packaging

Perkbox

EAP

Job summary

integratedliving Australia Ltd is seeking a dedicated Customer Service Officer to join the Carrington Contact Centre on a permanent full‑time basis, operating across a rotating 7‑day roster. You will be the first point of contact for clients and Support Workers, handling enquiries with empathy, recording interactions, and solving problems in a fast‑paced environment.

Join a not‑for‑profit organisation focused on improving aged care services, with a supportive team, salary packaging benefits, and

Qualifications

• Customer service experience required.
• Clear communicator with strong attention to detail.
• Able to handle sensitive or challenging conversations empathetically.
• Flexible to work a rotating 7‑day roster.

Responsibilities

• Deliver high-quality customer service across multiple channels.
• Respond to enquiries and complaints with empathy and efficiency.
• Accurately record client interactions in internal systems.
• Problem-solve to support client needs and adapt to a fast-paced environment.
• Collaborate with colleagues and stakeholders to achieve positive outcomes.
• Contribute to a supportive, inclusive team culture.

Skills

Customer service experience

Communication

Empathy

Adaptability

Roster flexibility

Job description

Customer Service Officer integratedliving Australia Ltd NSW, AU

Customer Service Officer – Carrington Contact Centre

Permanent Full-Time | Carrington | Rotating 7-Day Roster

Are you passionate about delivering exceptional customer service and making a meaningful difference in people’s lives?

integratedliving is seeking a motivated, compassionate and solution-focused Customer Service Officer to join our Carrington Contact Centre in a Permanent Full-Time position working across a rotating roster, 7 days a week.

This is a fantastic opportunity to join a purpose-driven, not‑for‑profit organisation where your work directly supports clients, Support Workers and community partners across Australia.

About the Role

As a Customer Service Officer, you’ll be the first point of contact for our clients, Support Workers and community vendors. You’ll provide clear information, resolve enquiries and deliver empathetic support to people who may be navigating complex or challenging situations.

You’ll be part of a collaborative and supportive team where quality service, compassion and finding solutions are at the heart of what we do.

Key responsibilities include:

• Deliver high-quality and professional customer service across multiple communication channels
• Respond to enquiries and complaints with empathy, efficiency and confidence
• Accurately record client interactions and updates in internal systems
• Problem‑solve and think creatively to support client needs
• Adapt to a fast‑paced and constantly evolving environment
• Work collaboratively with colleagues and stakeholders to achieve positive outcomes
• Contribute to a supportive, inclusive and positive team culture

About You

We’re looking for someone who:

• Has proven customer service experience and a genuine people‑first approach
• Is a confident and clear communicator with strong attention to detail
• Can manage sensitive or challenging conversations with professionalism and empathy
• Is adaptable, resilient and comfortable working in a dynamic environment
• Can confidently work across a rotating 7‑day roster
• Understands that flexibility with working days and hours is important to meet the needs of our clients and services
• Is motivated by the opportunity to make a meaningful difference

Why Join integratedliving?

• Permanent Full‑Time employment with a rotating 7‑day roster
• Supportive and collaborative leadership team
• Meaningful work contributing to improved aged care services
• Not‑for‑Profit Salary Packaging – increase your take‑home pay
• Generous employee benefits and recognition programs
• Access to Perkbox, with 9,000+ discounts across groceries, shopping, travel, fitness and more
• Professional development and career progression opportunities
• Inclusive, safe and respectful workplace culture
• Free and confidential Employee Assistance Program (EAP)

About Us

integratedliving is an industry‑leading provider of person‑centred care, supporting clients across rural, regional and remote communities.

Our dynamic and values‑driven culture is focused on helping people live well, independently and connected to their communities – at home, where they want to be.

If you’re a customer service professional who thrives in a fast‑paced environment, enjoys solving problems and wants to make a genuine difference in people’s lives, we’d love to hear from you.

Flexibility is key for this role, as the Contact Centre operates across a rotating roster 7 days a week.