Customer Experience Officer (First Nations)

Clarence Valley Council; Maclean; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Flex time

Fitness Passport

Leadership programs

EAP access

Long service leave

Job summary

Clarence Valley Council is seeking a Customer Experience Officer (First Nations) to strengthen the link between the community and the council. You will foster creative, positive connections while keeping a professional and friendly approach to ensure the highest customer satisfaction.

You will contribute to a council-wide customer experience improvement program, including enhanced service standards, to deliver meaningful outcomes for residents and Aboriginal communities within the Clarence

Qualifications

• Certificate in Business Administration, Customer Service or related area or relevant industry experience.
• A current Class C Driver’s Licence.
• Approval for Clarence Valley Council to undertake a Criminal History Check prior to employment.

Responsibilities

• Serve as the key link between the community and council to support customer experience improvements.
• Contribute to delivering an enhanced service standard through the customer experience program.

Education

Certificate in Business Administration or Customer Service

Job description

Customer Experience Officer (First Nations)

Working at Clarence Valley Council
Our goal is simple. We want Clarence Valley to be a community full of opportunity. We know that starts with our people.

Located in the heart of the Northern Rivers, the Clarence Valley is a special place to call home. With over 100km of stunning beaches, national parks and 60 unique towns and villages to enjoy, we’ve got a massive backyard to look after.
As one of the region’s largest employers, we provide the job security and career opportunities of a large organisation, with the warmth and connection of a local team.

We’re currently working on some big plans to make the Valley even better by 2036, and we need people who are ready to roll up their sleeves and be a part of something truly important.

Your opportunity

As the Customer Experience Officer (First Nations), you’ll be the critical link between the community and council. You are someone who thrives on creative positive connections, while maintaining a professional yet friendly manner that ensures the highest customer satisfaction. We have an ambitious customer experience improvement program, including enhanced service standards, that you’ll contribute to delivering.

What you’ll bring

• A Certificate in Business Administration, Customer Service or related area and/or relevant industry experience;
• A current Class C Driver’s Licence;
• Approval for Clarence Valley Council to undertake a Criminal History Check prior to employment.

Don’t tick all the boxes, but still think you’d be a great fit? We'd still love to talk, so don't let that hold you back! What matters most to us is that you show up each day with a passion for making a meaningful difference to our community.

This is a First Nations identified position. Applicants must demonstrate their Aboriginality by:

• demonstrating membership of a Local Aboriginal Land Council; or
• presenting a certificate or paper confirming Aboriginality from a recognised Aboriginal or Torres Strait Islander community organisation with a common seal.

Closing date

Tuesday 27 October 2026 at 11:30pm (NSW time).

All successful candidates will be required to undertake a drug and alcohol screening and a pre-employment medical check may be required.

At Clarence Valley Council, we believe our diversity is our strength. We strongly encourage applications from First Nations people, veterans, and individuals of all backgrounds and abilities.

Here’s why our team chooses Clarence Valley Council

• See the tangible results of your efforts in the streets, parks and infrastructure used by you and your loved ones every day
• We invest in your potential through leadership programs, internal secondments and specialised training to keep your career moving forward
• We empower you to lead a fulfilling life where family comes first - backed by a culture that genuinely respects your time

Benefits

• Our flex time offering gives you more time to spend with the people who matter most
• Our Fitness Passport program provides discounted gym and pool access, not just for you, but for your entire household
• Leadership programs, study assistance, internal secondments and on-the-job training to invest in your potential
• Your wellbeing is always a priority - we have a zero-harm commitment, and you can access 24/7 confidential support through our Employee Assistance Program (EAP)
• Long service leave after 5 years employment