Customer Experience Manager - Dan Murphy's Preston

Dan Murphy's; City of Darebin; On-site; AUD 85,000 - 105,000; Full time

Benefits offered by this job

Exclusive employee discounts

Job summary

Dan Murphy's Preston is seeking a Customer Experience Manager to lead a dynamic store team and deliver exceptional in-store experiences.

You will drive customer satisfaction, coach staff, and tailor merchandising to reflect the local community while aligning with Endeavour Group standards. This role offers opportunities to grow within a renowned retailer network in Australia.

Qualifications

• Use initiative and intuition to understand your team and inspire them to make a difference for each other and for our customers
• Be passionate about people development and motivate others to dream big and reach their potential
• Be no stranger to a fast-paced environment and use forward thinking in your decision making
• Bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community
• Use an inspiring and collaborative approach to communication and use this to drive your team’s commitment

Responsibilities

• Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth
• Encourage team to invest in education and dream big about their career – because working at Dan’s is an adventure
• Lead the way with in-store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve
• Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture
• Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making

Skills

People development

Leadership

Communication

Adaptability

Customer focus

Job description

Customer Experience Manager – Dan Murphy's Preston

If customer satisfaction was a competition, you’d be the winner. As one of our Customer Experience Managers, you’ll channel your engagement and entrepreneurial spirit to create tailored in-store customer experiences and inspiring merchandising that keep our community returning to Dan’s!

Role

• Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth
• Encourage team to invest in education and dream big about their career – because working at Dan’s is an adventure
• Lead the way with in-store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve
• Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture
• Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making

Qualifications

• Use initiative and intuition to understand your team and inspire them to make a difference for each other and for our customers
• Be passionate about people development and motivate others to dream big and reach their potential
• Be no stranger to a fast-paced environment and use forward thinking in your decision making
• Bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community
• Use an inspiring and collaborative approach to communication and use this to drive your team’s commitment

Benefits

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs. Through our partnership with Woolworths, you’ll also enjoy discounts at Woolworths supermarkets and BIG W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you – and you’re close‑enough on the requirements, we’d love to hear from you!