Customer Experience Manager - Dan Murphy's Ascot Vale

Dan Murphy's; City of Moonee Valley; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Exclusive discount card (Dan Murphy’s/

Job summary

Dan Murphy's Ascot Vale is seeking a Customer Experience Manager to lead a team in delivering exceptional in-store service and memorable, community-focused experiences. You will champion coaching, mentorship and inclusive leadership to drive engagement and loyalty across our Dan Murphy's community.

As part of the Endeavour Group, you’ll contribute to a vibrant culture while growing your career within a national retail network.

Qualifications

• Experience leading a retail team in a fast-paced environment.
• Strong focus on customer experience and service standards.
• Ability to coach, mentor and develop team members.

Responsibilities

• Motivate and lead the team to deliver a world-class customer experience.
• Coach and mentor store team to continuously improve.
• Create an inclusive environment that values diversity and engagement.
• Lead in-store tasks and drive education and career development.
• Utilize customer feedback to guide decisions and community engagement.

Skills

People leadership

Customer experience

Coaching

Community focus

Diversity & Inclusion

Job description

About The Role

Customer Experience Manager | Dan Murphy's Ascot Vale | Share your spirit

If customer satisfaction was a competition, you’d be the winner. As one of our Customer Experience Managers, you’ll channel your engagement and entrepreneurial spirit to create tailored in store customer experiences and inspiring merchandising that keep our community returning to Dan’s!

The ROLE

• Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth
• Encourage team to invest in education and dream big about their career - because working at Dan’s is an adventure
• Lead the way with in store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve
• Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture
• Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making

The YOU

• YOU use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers
• YOU are passionate about people development and motivate others to dream big and reach their potential
• YOU are no stranger to a fast-paced environment and use forward thinking in your decision making
• YOU bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community
• YOU use an inspiring and collaborative approach to communication and use this to drive your team’s commitment

How We Take Care Of Our PEOPLE

• An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs.
• Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W.
• Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.
• Grow your career within Dan Murphy’s and the wider Endeavour Group network.

We are together creators

We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup