Customer Experience Manager - Dan Murphy's Cannington

endeavour group careers; City Of Gosnells; On-site; AUD 85,000 - 100,000; Full time

Benefits offered by this job

Exclusive discount card

Wellbeing support program

Job summary

Dan Murphy’s is seeking a Customer Experience Manager in Cannington to lead a high-energy store team, shaping exceptional in-store experiences and inspiring merchandising that keeps the community returning to Dan’s. You’ll champion education, coach developing staff, and create an inclusive culture while using feedback to inform decision making and store success.

This role offers critical operational exposure across the business and a pathway to advance within the Endeavour Group network.

Qualifications

• Demonstrated people leadership experience.
• Strong focus on customer service excellence.
• Ability to coach and mentor store teams.
• Excellent communication and collaboration skills.
• Comfortable in a fast-paced retail environment.

Responsibilities

• Motivate and lead the team to deliver world-class customer experiences and drive loyalty and revenue growth.
• Encourage education and career growth for team members within the Dan Murphy’s environment.
• Provide coaching and mentoring on-store to continuously improve performance.
• Foster an inclusive culture where diverse perspectives strengthen the team and brand.
• Use customer feedback to inform decisions and enhance community understanding.

Skills

People leadership

Customer service

Coaching & mentoring

Communication

Adaptability

Job description

Customer Experience Manager | Dan Murphy's Cannington | Share your spirit

If customer satisfaction was a competition, you’d be the winner. As one of our Customer Experience Managers, you’ll channel your engagement and entrepreneurial spirit to create tailored in store customer experiences and inspiring merchandising that keep our community returning to Dan’s!

We’re looking for a passionate people leader who has a genuine desire to make better happen; for themselves and others around them through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy’s.

The ROLE:

• Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth
• Encourage team to invest in education and dream big about their career - because working at Dan’s is an adventure
• Lead the way with in store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve
• Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture
• Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making

The YOU:

• YOU use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers
• YOU are passionate about people development and motivate others to dream big and reach their potential
• YOU are no stranger to a fast-paced environment and use forward thinking in your decision making
• YOU bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community
• YOU use an inspiring and collaborative approach to communication and use this to drive your team’s commitment

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs.Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators

We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.