Customer Experience Manager - Dan Murphy's Mornington East

Endeavour Group; Mornington; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Discount card for Dan Murphy’s & Endev

Discounts at Woolworths & BIG W

Wellbeing Support (EAP)

Career growth within Dan Murphy's &Enn

Job summary

Dan Murphy's Mornington East is seeking a Customer Experience Manager to lead a team in delivering a world-class in-store experience and inspiring merchandising that builds community loyalty. You will coach, mentor and develop people, drive initiatives in a fast-paced retail setting, and use customer feedback to shape decisions while championing an inclusive culture.

Join Endeavour Group’s Dan Murphy's family and grow your career while creating memorable moments for customers and your local

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Ability to coach and mentor staff to improve performance.
• Strong communication and collaboration across store teams.

Responsibilities

• Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth
• Coach and mentor store team to continuously improve and develop their careers
• Lead in-store tasks with regular coaching and mentoring to drive improvements
• Foster an inclusive culture where diversity is valued and respected
• Utilize customer feedback to guide decision making and community focus

Skills

People leadership

Coaching

Communication

Initiative

Team development

Customer experience

Job description

About the Role

Customer Experience Manager | Dan Murphy's Mornington East | Share your spirit

If customer satisfaction was a competition, you’d be the winner. As one of our Customer Experience Managers, you’ll channel your engagement and entrepreneurial spirit to create tailored in store customer experiences and inspiring merchandising that keep our community returning to Dan’s!

We’re looking for a passionate people leader who has a genuine desire to make better happen; for themselves and others around them through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy’s.

The ROLE:

• Motivate and lead your team to deliver a world class customer experience which promotes customer loyalty and contributes to revenue growth
• Encourage team to invest in education and dream big about their career - because working at Dan’s is an adventure
• Lead the way with in store tasks, delivering regular coaching and mentoring to store team to inspire them to continuously improve
• Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture
• Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making

The YOU:

• YOU use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers
• YOU are passionate about people development and motivate others to dream big and reach their potential
• YOU are no stranger to a fast-paced environment and use forward thinking in your decision making
• YOU bring energy to those around you by being your authentic self and by always doing the right thing for your team, customers and community
• YOU use an inspiring and collaborative approach to communication and use this to drive your team’s commitment

How we take care of our PEOPLE:

• An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs.
• Through our partnership with Woolworths, you’ll also enjoy discounts at Woolies supermarkets and BIG W.
• Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance.
• Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators

We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup