Advisor, CARE Manufacturing Escalations

Vista; Melbourne; Remote; AUD 70,000 - 100,000; Full time

Job summary

VistaPrint is seeking a proactive CME specialist to act as the main communication point between CME, Manufacturing, and Blocking issue teams. You will manage CARE and VCS blocking issues and collaborate with Quality on mislabeling and investigations.

You will identify recurring issues, resolve production holds, and drive continuous improvement with cross-functional partners, including third-party fulfillers, to improve customer happiness indicators. Remote-first environment with global teams.

Qualifications

• 1-3 years of manufacturing experience.
• 2+ years of customer service experience.
• Proven history in clear and concise reporting.
• Familiarity with processes for managing blocking issues and handling customer concerns.
• Strong verbal and written communication skills.

Responsibilities

• Act as the main communication point between CME, Manufacturing, and Blocking issue teams.
• Manage CARE and VCS blocking issues, ensuring timely resolutions.
• Collaborate with the Quality team to address mislabeling, complaints, and other investigations.
• Identify and resolve recurring issues by working closely with key collaborators.
• Represent the CME team by resolving production holds and providing follow-up actions.
• Foster a culture of continuous improvement and ownership within the team.
• Maintain accurate communication with third-party fulfillers for order-related issues.
• Uphold performance benchmarks and strive to improve customer happiness indicators.

Skills

Manufacturing experience

Customer service

Reporting

Blocking issues handling

Verbal and written communication

Tools

Google Workspace

Job description

Join our ambitious and dedicated team at Vistaprint! Our Customer Manufacturing Escalations (CME) team is committed to delivering outstanding customer value and elevating the overall customer experience. We work collaboratively with our Deer Park manufacturing facility, third-party fulfillers, and customer contact centers to resolve issues swiftly and efficiently.

Join our ambitious and dedicated team at Vistaprint! Our Customer Manufacturing Escalations (CME) team is committed to delivering outstanding customer value and elevating the overall customer experience. We work collaboratively with our Deer Park manufacturing facility, third-party fulfillers, and customer contact centers to resolve issues swiftly and efficiently.

Our Team

What You Will Do

• Act as the main communication point between CME, Manufacturing, and Blocking issue teams.
• Manage CARE and VCS blocking issues, ensuring timely resolutions.
• Collaborate with the Quality team to address mislabeling, complaints, and other investigations.
• Identify and resolve recurring issues by working closely with key collaborators.
• Represent the CME team by resolving production holds and providing follow-up actions.
• Foster a culture of continuous improvement and ownership within the team.
• Maintain accurate communication with third-party fulfillers for order-related issues.
• Uphold performance benchmarks and strive to improve customer happiness indicators.

Your Qualifications

At Vistaprint, we aim to hire individuals who contribute new ideas and perspectives to our teams and improve our culture. Regardless of your background or experience, we encourage you to apply—even if you feel you don’t meet every requirement or qualification. You might be an excellent fit for this or other positions.

• 1-3 years of manufacturing experience.
• 2+ years of customer service experience.
• Proven history in clear and concise reporting.
• Familiarity with processes for managing blocking issues and handling customer concerns.
• Strong verbal and written communication skills.

Nice to Have

• Proficiency in using Google Workspace.
• Experience with process fulfillment and reporting.
• Ability to communicate complex issues in a clear and understandable manner.
• Demonstrated proactive approach to self-improvement and professional growth.
• Curiosity-led attitude towards problem-solving.

Why You'll Love Working Here

There is a lot to love about working at VistaPrint. We're an award winning Remote-First company. We're an inclusive community. We're growing (which means you can too). And to help orient us all in the same direction, we have our Vista Behaviors which exemplify the behavioral attributes that make us a culturally strong and high-performing team.

About Us

VistaPrint is the design and marketing partner to millions of small businesses around the world. For over 20 years we've been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. Together, VistaCreate, 99designs by Vista and VistaPrint represent a full-service design, digital and print solution, elevating small businesses' presence in physical and digital spaces and powering them to achieve success. VistaPrint is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.

Commitment to Diversity, Equity, & Inclusion

VistaPrint exists to help our customers live their dreams. Each dream is unique - and the VistaPrint team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.

Equal Opportunity Employer

VistaPrint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.