Customer Experience Leader – End-to-End Journey

Lifestyle Group Real Estate; Port Macquarie; Vor Ort; AUD 150.000 - 190.000; Vollzeit

Zusammenfassung

Lifestyle Group is seeking a Head of Customer Experience to lead development and execution of a superior customer journey across its real estate network in NSW, Australia. This senior role collaborates with Sales, Property Management, Holidays and Commercial teams to embed a customer-first culture and drive continuous improvement.

You will be responsible for shaping strategy, overseeing feedback programs, and leveraging technology to enhance service delivery while mentoring teams to deliver

Qualifikationen

• Minimum three years' experience in a Customer Experience, Customer Service Management or similar leadership role.
• Bachelor-level qualification in Business/Marketing/Customer Experience or related discipline.
• Demonstrated ability to develop and implement customer experience strategies and improvement initiatives.

Aufgaben

• Develop and implement a group-wide customer experience strategy aligned with Lifestyle Group's objectives and values.
• Establish consistent customer service standards and champion a customer-first culture across all offices.
• Lead senior stakeholders to drive accountability for customer experience outcomes.
• Map, review and optimise the end-to-end customer journey across Sales, Property Management, Holidays and Commercial.

Kenntnisse

Leadership

Customer experience strategy

Stakeholder management

Communication

Analytical thinking

Project management

Ausbildung

Bachelor's degree in Business/Marketing/Customer Experience

Tools

CRM software

Data analytics tools

Jobbeschreibung

Lifestyle Group is seeking a Head of Customer Experience to lead development and execution of a superior customer journey across its real estate network in NSW, Australia. This senior role collaborates with Sales, Property Management, Holidays and Commercial teams to embed a customer-first culture and drive continuous improvement.

You will be responsible for shaping strategy, overseeing feedback programs, and leveraging technology to enhance service delivery while mentoring teams to deliver