Customer Experience Lead – Regional Wire & Logistics

Infrabuild; Mayfield; On-site; AUD 60,000 - 82,000; Full time

Benefits offered by this job

Paid parental leave

Health cover

Employee discounts

Job summary

InfraBuild is seeking a customer service professional to be the main point of contact for our customers at the Mayfield campus. You will coordinate orders, quotes, and inquiries, working closely with sales, warehouse and logistics teams to deliver a seamless experience from enquiry to delivery.

Join a leading Australian wire manufacturer recognised for excellence and sustainability. You will build lasting relationships, handle credits and inquiries, and support rural distributors across

Qualifications

• Must have a positive, customer-focused attitude.
• Clear, confident communication with diverse stakeholders.
• Strong organisational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in customer-facing roles is advantageous.

Responsibilities

• Build trusted relationships with customers via phone and email.
• Process orders and quotes accurately while handling enquiries.
• Coordinate with sales, warehouse and logistics for timely delivery.
• Manage credit approvals and account queries per policy.
• Monitor inventory and communicate supply updates to customers.
• Identify opportunities to improve the customer experience.
• Support rural distributors and customers across Australia, fostering partnerships.

Skills

Customer service

Order management

Communication skills

Cross-functional collaboration

Attention to detail

Job description

InfraBuild is seeking a customer service professional to be the main point of contact for our customers at the Mayfield campus. You will coordinate orders, quotes, and inquiries, working closely with sales, warehouse and logistics teams to deliver a seamless experience from enquiry to delivery.

Join a leading Australian wire manufacturer recognised for excellence and sustainability. You will build lasting relationships, handle credits and inquiries, and support rural distributors across