Customer Experience Lead — City Council (9‑Day Fortnight)

Hawkesbury City Council; Windsor; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Fortnightly rostered day off

Health and wellbeing program

Long service leave after 5 years

Training and development opportunities

Employee reward and recognition

Social club activities

Employee assistance program

Job summary

Hawkesbury City Council is looking for a motivated individual to join the Customer Experience team in Windsor. This permanent full-time role involves delivering excellent customer service, managing enquiries, and providing administrative support in a fast-paced environment.

The successful candidate will possess strong communication, interpersonal skills, and at least 2 years of call centre experience. You will be part of a progressive council that values inclusion and community outcomes.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to de-escalate situations effectively.
• Proven time management abilities.

Responsibilities

• Handle internal and external customer enquiries.
• Provide frontline support through various channels.
• Record keeping and accounting tasks.

Skills

Communication skills

Interpersonal skills

Time management

Customer service experience

Data entry

Conflict resolution

Education

Tertiary qualifications in Business Administration or Customer Service

Minimum 2 years Customer Service Call Centre experience

Job description

Hawkesbury City Council is looking for a motivated individual to join the Customer Experience team in Windsor. This permanent full-time role involves delivering excellent customer service, managing enquiries, and providing administrative support in a fast-paced environment.

The successful candidate will possess strong communication, interpersonal skills, and at least 2 years of call centre experience. You will be part of a progressive council that values inclusion and community outcomes.