Customer Experience & Export Logistics Lead

Vinarchy; Adelaide; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive rewards package

Job summary

Vinarchy is looking for a customer-focused role to support end-to-end order fulfilment for domestic and export operations. You will serve as a key link within supply chain teams, resolving service issues and ensuring accurate system processes.

You will manage inquiries, coordinate with 3PL and freight forwarders, and strive for continuous improvement in service metrics and data integrity across the team.

Qualifications

• Experience in order fulfilment for domestic and export operations.
• Strong communication and problem-solving skills.
• Ability to coordinate with 3PL and freight forwarders.
• Data accuracy and system process proficiency.

Responsibilities

• Deliver Exceptional Customer Service – Manage enquiries, complaints, and stakeholder communications to maintain high satisfaction levels.
• Order Fulfilment & Logistics – Support stock checks, domestic/export fulfilment, export bookings, and coordinate with 3PL and freight forwarders.
• Process Accuracy & System Management – Validate pricing, resolve EDI/ASN failures, process corrections, and ensure data integrity.

Skills

Customer service

Communication

Relationship management

Analytical skills

Export logistics

Tools

EDI systems

Job description

Vinarchy is looking for a customer-focused role to support end-to-end order fulfilment for domestic and export operations. You will serve as a key link within supply chain teams, resolving service issues and ensuring accurate system processes.

You will manage inquiries, coordinate with 3PL and freight forwarders, and strive for continuous improvement in service metrics and data integrity across the team.