Customer Service Consultant

Qudos Bank; Victoria; On-site; AUD 28,000 - 48,000; Part time

Benefits offered by this job

Flexible working options

Competitive salary

14% super

Free counselling

Free flu vaccinations

Discounted gym memberships

Study assistance

Paid parental leave

Volunteer leave

Bereavement leave

Gender affirmation leave

Bonus annual leave

Job summary

Bank Australia in Moe, Victoria, is hiring a Customer Service Consultant (0.5 FTE) for a permanent part-time role. The successful applicant will bring excellent communication, strong interpersonal skills, and enjoy working in a team, providing face-to-face and phone support to customers.

The role emphasizes educating customers on online banking, assisting in opening business accounts, and promoting Bank Australia’s products.

Qualifications

• Experience in customer service roles within banking is advantageous.
• Ability to build long-term customer relationships.
• Strong written and verbal communication skills.
• Able to educate customers on online banking and mobile apps.
• FSRA Tier 2 accreditation preferred.

Responsibilities

• Provide exceptional customer service face-to-face and over the phone.
• Assist in developing long-term relationships with customers through in-branch transactions.
• Educate customers on benefits of online banking and the Bank Australia App.
• Assist in opening business accounts.
• Identify opportunities to market financial products and services.
• Positively contributing to the branch and team success.

Skills

Excellent communication

Interpersonal skills

Team player

Self-motivated

Customer service

Problem solving

Job description

We currently have a permanent - part time opportunity (0.5 FTE) for a Customer Service Consultant to work in our Moe branch across 5 days a fortnight. The successful applicant will be self-motivated, have excellent communication and interpersonal skills and enjoy working in a team environment.

Why join us

• We have big plans to become Australia’s leading purpose-driven bank.
• As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, balancing profit and purpose.
• Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
• We offer flexible working options, competitive salary and 14% super.
• Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
• We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
• We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
• We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
• We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.

What you will be doing

• Providing exceptional customer service to meet the banking requirements of our customers both face to face and over the phone
• Assisting in the development of long term mutually rewarding relationships between our bank and its customers through various in branch transactions including but not limited to cash deposit and withdrawals, educating our customers on the benefits of online banking, using the Bank Australia APP, assisting in opening business accounts
• Identifying opportunities to market our range of financial products and services through continuous education and interaction with our customers both new and existing
• Promoting Bank Australia in a positive and professional way in our social, environmental and sustainability strategies through various volunteer programs and opportunities
• Positively contributing to the success of the branch and the branch team as a whole.

What you will bring

• A track record in excellent customer service
• Confidence in building strong relationships with customers
• Well-developed written, verbal and interpersonal skills
• The ability to determine priorities and work effectively under pressure
• FSRA Tier 2 accreditation preferred
• Previous customer service/sales experience is essential
• Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.

Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.