Customer Experience Center Manager — Lead & Upsell Guests

IWG plc; Sydney; On-site; AUD 70,000 - 110,000; Full time

Job summary

IWG plc is seeking a Customer Services Manager to lead a busy centre with ownership of its performance. You will have the autonomy and resources to run the centre like your own business, tackling challenges, guiding a small team, and driving customer experience.

Ideal candidates will have a sales-oriented mindset, be capable of upselling, and comfortable giving tours to prospects while ensuring every customer leaves as a brand ambassador for you, your team, and IWG.

Qualifications

• Experience delivering against targets when leading a small, close-knit team.
• Experience running a flexible workspace centre, or a store, restaurant, or site with high customer focus.
• Right mindset: passion, drive, ownership and resilience.

Responsibilities

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.

Job description

IWG plc is seeking a Customer Services Manager to lead a busy centre with ownership of its performance. You will have the autonomy and resources to run the centre like your own business, tackling challenges, guiding a small team, and driving customer experience.

Ideal candidates will have a sales-oriented mindset, be capable of upselling, and comfortable giving tours to prospects while ensuring every customer leaves as a brand ambassador for you, your team, and IWG.