Center Lead, Customer Experience & Growth

IWG plc; Australia; Remote; AUD 75,000 - 110,000; Full time

Benefits offered by this job

Incentives

Sociable hours

Wellbeing benefits

Job summary

IWG plc in Australia is seeking a Customer Services Manager to lead our on-site centre operations, driving service quality and performance.

You will manage a small team, deliver against targets, upsell to customers, give tours, and ensure every guest leaves as a brand ambassador. The role combines leadership, sales, and hands-on customer focus across a dynamic workspace environment.

Join a growing global organisation with strong development prospects and supportive benefits.

Qualifications

• Experience leading a small team and delivering against targets.
• Experience running a flexible workspace centre, store, or high customer-focus site.
• Strong mindset: passion, drive, ownership and resilience.

Responsibilities

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.

Skills

Team leadership

Sales targets

Customer focus

Ownership

Problem solving

Job description

IWG plc in Australia is seeking a Customer Services Manager to lead our on-site centre operations, driving service quality and performance.

You will manage a small team, deliver against targets, upsell to customers, give tours, and ensure every guest leaves as a brand ambassador. The role combines leadership, sales, and hands-on customer focus across a dynamic workspace environment.

Join a growing global organisation with strong development prospects and supportive benefits.