Center Manager - Customer Experience & Growth Champion

International Workplace Group plc; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

IWG in Sydney is seeking a Customer Services Manager to own the performance of your centre. You’ll have autonomy and resources to run it like your own business, with responsibilities spanning every on-site activity.

You’ll lead a small team, meet targets, deliver exceptional customer service, give tours to potential clients, and upsell to existing customers. Your focus is building lasting relationships and a world-class experience for every visitor.

Responsibilities

• Being responsible for managing anything and everything on site.
• Rising to every challenge and solving problems.
• Giving tours to prospective customers.
• Upselling to existing customers.
• Above all, looking after our customers so well that each becomes a brand ambassador - for you, your team and IWG.

Job description

IWG in Sydney is seeking a Customer Services Manager to own the performance of your centre. You’ll have autonomy and resources to run it like your own business, with responsibilities spanning every on-site activity.

You’ll lead a small team, meet targets, deliver exceptional customer service, give tours to potential clients, and upsell to existing customers. Your focus is building lasting relationships and a world-class experience for every visitor.