Customer Experience Assistant - Casual

Greater Metropolitan Cemeteries Trust; Melbourne; On-site; AUD 56,000 - 79,000; Full time

Benefits offered by this job

Comprehensive induction program

Free onsite car parking

Uniform and Laundry services

Employee Assistance Program

Job summary

Greater Metropolitan Cemeteries Trust in Fawkner, Melbourne, seeks a friendly customer care assistant for a casual role, roughly 2 shifts per week. You will be the first point of contact for clients, handling permit enquiries and insurance claims, and will support payments, bookings and other admin tasks.

The position requires strong communication, compassion and confidentiality. Pre-employment checks apply; GMCT offers parking, uniform and an Employee Assistance Program.

Qualifications

• Qualification within the Business/Administration field or relevant experience in a similar or comparable role.
• Highly developed written and verbal communication skills and interpersonal skills.
• Ability to manage emotions when faced with demanding and sensitive situations on a regular basis.
• Maintain integrity, trust and confidentiality at all times.

Responsibilities

• Be the first point of contact for clients and process permit enquiries and insurance claims.
• Assist with administrative tasks such as customer requests, processing payments and booking sales appointments.

Skills

Customer care

Communication skills

Emotional resilience

Education

Business/Administration background

Job description

Working with The Greater Metropolitan Cemeteries Trust

Every meaningful tribute, every moment of reflection, every family brought together. In everything we do, in every role we play, we can make a difference in someone’s life at a time when it matters most.

Work with us, and make a difference from day one.

• Casual Opportunity, approx. 2 shifts per week
• Hourly Rate: $49.07 including 25% Casual Loading
• Location: Fawkner

Are you someone who has extensive experience in customer care? Are you compassionate by nature?

The opportunity

This role within our FawknerCemetery involves being the first point of contact for clients, processing and recording permit enquiries and insurance claims. As well as, assisting with administrative tasks such as customer requests, processing payments, booking sales appointments, etc.

Communication, compassion, and solid customer care skills are key to success in this role.

To be successful in this position you will require:

• Qualification within the Business/Administration field or relevant experience in a similar or comparable role.
• Highly developed written and verbal communication skills and interpersonal skills.
• Ability to manage emotions when faced with demanding and sensitive situations on a regular basis.
• Maintain integrity, trust and confidentiality at all times.

A career with us:

Our people are our most valued asset – we understand the importance of providing a rewarding, inclusive and supportive work environment where all people are empowered to bring their best selves.

We offer:

• Comprehensive induction program
• Free onsite car parking
• A collaborative team that fosters growth and innovation
• Employees provided with uniform and Laundry services
• Employee Assistance Program to support our employees and their family’s overall wellbeing

This position requires the successful candidate to undergo a pre-employment medical and police check.

GMCT is a Supportive Employer of Australian Defence Force Reservists. GMCT is an Equal Opportunity Employer.

We encourage applications from people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander people, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support accessibility needs - so reach out to us at [e-mail]

What we do

The Greater Metropolitan Cemeteries Trust (GMCT) is a not-for-profit, purpose driven organisation - and we give effect to that purpose through our staff.

We take pride in the quality of our team. We are committed to the development of our team and foster a dynamic and people centred work culture that is dedicated to fulfilling our vision.

We are a business that truly live and breathe our values of integrity, compassion, respect and sustainability, and our team genuinely cares for and supports one another.