Customer Excellence & Projects Lead - Flexible 35h Week

City of Newcastle, Australia; Newcastle; Hybrid; AUD 134,000 - 164,000; Full time

Benefits offered by this job

35-working week with flexible/hybrid

4 weeks annual leave + personal leave

Annual leave loading 17.5%

Paid parental leave

Industry leading employment conditions

Corporate Fitness program

Novated Lease options

Leadership development programs

IDE employee networks

Health & wellbeing programs

Job summary

City of Newcastle is seeking an experienced leader to head Customer Excellence & Projects, guiding customer-focused service improvements and major transformation initiatives within the Planning & Environment Directorate.

You’ll lead teams focused on improving business processes, land information services, data analysis, and system efficiency, with an emphasis on TechnologyOne alignment and stakeholder engagement.

Qualifications

• Leads customer excellence and business transformation initiatives.
• Directs delivery of projects and process improvements.
• Leads teams across land information services, data analysis and reporting.

Responsibilities

• Lead Customer Excellence & Projects team within Planning & Environment.
• Drive service improvements and system efficiency.
• Provide strategic advice to CN leadership.

Skills

People leadership

Customer excellence

Process design

System design

Change management

Data analysis

Project delivery

Tools

TechnologyOne

Job description

City of Newcastle is seeking an experienced leader to head Customer Excellence & Projects, guiding customer-focused service improvements and major transformation initiatives within the Planning & Environment Directorate.

You’ll lead teams focused on improving business processes, land information services, data analysis, and system efficiency, with an emphasis on TechnologyOne alignment and stakeholder engagement.