Customer Excellence Manager

Kraft Heinz; City of Melbourne; Hybrid; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Hybrid working

Pay for performance

Parental leave

Leave options

Novated leasing

In-house training

Corporate discounts

Job summary

Kraft Heinz in Melbourne, Victoria is seeking a Customer Excellence Manager to lead our S&OP customer programs and drive cross-functional supply chain performance.

You will own key accounts, coach a high-performing team, and partner with Sales, Logistics, and Finance to deliver improved KPI results for Coles, Aldi, Costco and Food Service & Exports.

Qualifications

• Bachelor’s degree required in a technical field such as Supply Chain, Engineering or Analytics.
• Strong logistics and customer-facing experience in FMCG preferred.
• Proven stakeholder engagement, communication and KPI-driven performance management.

Responsibilities

• Lead customer performance analysis, define action plans, and improve KPI results.
• Interpret customer data, track scorecards/KPIs, and translate insights into actions for Sales.
• Provide Supply Chain and Sales leaders with practical views of customer operating models.
• Use data to support sales initiatives (new items, promotions, space and assortment).
• Coordinate and resolve day-to-day service issues across order management, transport, demand and production planning.
• Map end-to-end supply chain processes with customers to identify improvements.
• Design product flow and processes balancing investment with sales growth and waste reduction.
• Lead cross-functional supply chain meetings and align internal capabilities with customer strategies.
• Coach and empower a high-performing team with strong cross-functional communication.

Skills

Logistics experience

Stakeholder engagement

Team leadership

Financial acumen

Advanced Excel

Power BI

PowerPoint

SAP experience

Education

Bachelor’s degree in Supply Chain / Engineering / Analytics

Tools

SAP

Tableau

Excel

Job description

• Lead our Coles, Aldi, Costco and Food Service & Exports account
• Flexible work arrangement – 3 days in office, 2 days remote
• Competitive salary package, annual bonus, and market leading benefits
• Interstate travel requirements monthly, and occasional travel to NZ.

Job Description

Customer Excellence Manager (S&OP)

• Lead our Coles, Aldi, Costco and Food Service & Exports account
• Flexible work arrangement – 3 days in office, 2 days remote
• Competitive salary package, annual bonus, and market leading benefits
• Interstate travel requirements monthly, and occasional travel to NZ.

Grow Your S&OP Career with Kraft Heinz!

Are you looking to grow your career in a large global FMCG organisation? Do you want to join a dynamic team with a proven track record of internal growth and career advancement opportunities? We have an exciting permanent opportunity for a Customer Excellence Manager to join our S&OP team based out of our Melbourne, Victoria - Kraft Heinz office!

The Company

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

Key Position Responsibilities Include, But Not Limited To

• Analyse customer performance to find root causes, agree action plans, and improve KPI results.
• Pull and interpret customer data, track scorecards/KPIs, and translate insights into clear actions for Sales.
• Provide Supply Chain and Sales leaders with a practical view of each customer’s operating model, supported by strong communication and presentations.
• Use data to build and present recommendations that support sales initiatives (e.g., new items, promotions, space and range/assortment).
• Coordinate and resolve day-to-day service issues across order management, transport, demand, and production planning.
• Map and review end-to-end supply chain processes with customers to identify improvement and value-creation opportunities.
• Design product flow and process improvements that balance investment/cost with sales growth and reduced waste.
• Assess customer requests for supply chain services, align the value proposition internally, and lead cross-functional supply chain meetings.
• Own ongoing supply chain collaboration by aligning customer strategies with internal capabilities and ways of working.
• Lead, coach, and empower a high-performing team while driving effective cross-functional communication and strong customer relationships.

About You

• Bachelor’s degree required (ideally Supply Chain, Engineering, Analytics, or a similar technical field)
• Strong experience in logistics and customer-facing roles, preferably within FMCG
• Strong customer relationship management and stakeholder engagement skills
• Proven team leadership experience, including leading 3 direct reports
• Strong financial acumen within a supply chain environment, and experience leading multiple supply chain projects
• Excellent analytical problem-solving, communication (written/verbal), KPI-driven performance management, and ability to juggle multiple priorities in a fast-paced multicultural environment
• Advanced Excel and PowerPoint skills, with strong capability in data analysis
• Power BI/Tableau and SAP experience is desirable
• Eligible to work in Australia – with full working rights

Benefits Of Working With Us

• Hybrid Working – Flexibility around when and where you work
• Pay for Performance – industry leading variable compensation offerings tied to company and individual performance on top of a competitive base salary package
• Parental Leave – paid time off for both primary AND secondary caregivers
• Leave Options – Purchased leave, volunteer leave and LiveWell leave programs to give you even more flexibility to plan your life and spend time on causes that matter
• Novated Leasing
• In House Training Programs
• Corporate Discount Programs

Location(s)

Freshwater

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.