Customer Engagement Lead

Linfox; Oakdale; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

12 weeks parental leave

Mentoring programs

Dining & travel benefits

Impactful team environment

Job summary

BevChain's Oakdale warehouse seeks an experienced Customer Engagement Lead to oversee the seamless delivery of logistics and operational services while ensuring an exceptional customer experience. You will link customers, operations, and service providers to drive service excellence across the business, with continuous improvement and SLA compliance at the core.

This is a 6-month maximum-term contract with flexible start times between 6:30am and 9:30am, Monday to Friday, 8-hour workdays.

Qualifications

• Experience in logistics, operations, supply chain, or customer service focused on service delivery.
• Strong understanding of warehousing, transport and inventory management.
• Excellent communication and stakeholder management skills.
• Experience using CRM systems and logistics management software.
• Strong problem-solving abilities in complex issue resolution.
• Advanced reporting and analysis using Excel or similar tools.

Responsibilities

• Liaise with multiple stakeholders to optimise service delivery, resolve issues, and enhance overall customer satisfaction.
• Monitor and ensure adherence to SLAs, identifying and addressing service deviations.
• Foster a culture of continuous improvement, empowering team members to implement process enhancements.
• Develop understanding of customer requirements and deliver solutions that exceed expectations.
• Utilise data and reporting to monitor service delivery performance, identify trends, and support informed decision-making.

Skills

Customer service

Stakeholder management

Communication

Problem solving

Data analysis

Tools

CRM systems

Logistics management software

Excel

Job description

Here at BevChain, a wholly-owned subsidiary of Linfox, we are leaders in beverage supply chain solutions. As industry specialists, we partner with major customers, including some of Australia’s top beer, wine, spirits, and non-alcoholic beverage brands. Our mission is to provide our customers with a competitive advantage through industry leading innovations in safety, sustainability and efficiency. Linfox is Asia Pacific's largest privately owned logistics business, and BevChain benefits from Linfox’sextensivescale,resources andlogistics network. Create a career to be proud of. Expect all this and more when you join us at BevChain.

What does the job look like?

BevChain's Oakdale warehouse operation is seeking an experienced customer service professional to oversee the seamless delivery of logistics and operational services while ensuring an exceptional customer experience.

As a Customer Engagement Lead, you will act as a key link between customers, operational teams, and service providers, driving service excellence across the business. This role focuses on continuous improvement, SLA compliance, and supporting the success of our logistics and warehouse operations.

This is a 6-month maximum-term contract offering flexible start times between 6:30am and 9:30am, working Monday to Friday with an 8-hour workday.

Key responsibilities:

• Liaise with multiple stakeholders to optimise service delivery, resolve issues, and enhance overall customer satisfaction.
• Monitor and ensure adherence to SLAs, identifying and addressing any service deviations.
• Foster a culture of continuous improvement, empowering team members to identify and implement process enhancements.
• Develop a strong understanding of customer requirements and deliver solutions that exceed expectations.
• Utilise data and reporting to monitor service delivery performance, identify trends, and support informed decision-making.

Are you the one?

To be successful in this role, you will have customer service experience and be looking to take the next step in your career within a fast-paced logistics environment. You will be able to demonstrate:

• Proven experience in logistics, operations, supply chain, or customer service with a strong focus on service delivery and customer experience.
• Sound understanding of logistics processes, including warehousing, transport, and inventory management.
• Excellent communication and stakeholder management skills, with the ability to build strong customer relationships.
• Experience using CRM systems and logistics management software.
• Strong problem-solving skills with the ability to manage and resolve complex issues.
• Intermediate to advanced Microsoft Excel and reporting capabilities would be highly regarded.

What's in it for me?

• 12 weeks paid parental leave and return to work bonus for eligible employees
• Career development opportunities and mentoring programs
• Access to a range of benefits across dining and adventure, travel and health and well-being
• The chance to work in a high-performing team where your contributions truly make an impact

At Linfox, we focus on providing an inclusive and diverse workplace where our people can perform at their best. We welcome and encourage applications from people of all backgrounds, identities and perspectives; with people of diverse genders, ages, religions, abilities, sexual orientations and cultures (including Aboriginal and Torres Strait Islander peoples) encouraged to apply.

We kindly request no unsolicited resumes or approaches from Recruitment Agencies. Linfox is not responsible for any fees related to unsolicited resumes.

Further information

You will be required to meet BevChain's employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.

To find out more about opportunities at Linfox, visit www.linfox.com/careers