Customer Enablement Specialist

Transgrid; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible working

Parental leave (20 weeks)

Novated leasing

Corporate discounts

Job summary

Transgrid is seeking a Customer Enablement Specialist to lead the end-to-end customer experience across the connection lifecycle—from initial enquiry through to commissioning, operational release and ongoing optimisation.

You will advocate for customers, coordinate cross-functional teams, and drive improvements to streamline processes and enhance value while complying with regulatory requirements.

Qualifications

• Tertiary qualification at degree level or equivalent experience.
• Proven experience in strategic account management and building long-term stakeholder relationships.
• Strong knowledge of the electricity industry and end-to-end connection lifecycle.
• Sound understanding of National Electricity Rules and their application.
• Exceptional stakeholder engagement, communication and influencing skills across organisational levels.
• Ability to coordinate multiple stakeholders and specialist teams with good commercial judgement; experience with CRM platforms such as Salesforce.

Responsibilities

• Manage end-to-end customer connection journey from enquiry to commissioning and contract management.
• Act as a trusted customer advocate, delivering a seamless proactive customer experience.
• Coordinate internal specialist teams to resolve issues and streamline processes.
• Ensure compliance with National Electricity Rules and contractual obligations.
• Drive continuous improvement by gathering insights and developing engagement plans.

Skills

Strategic account management

Stakeholder engagement

Effective communication

Commercial judgement

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

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At Transgrid, we play a crucial role in delivering safe, reliable, and sustainable energy to millions of Australians. Operating over 13,000 km of high-voltage transmission lines and 128 substations across NSW and the ACT, we connect electricity generators to the distribution network powering homes, businesses, and communities. As Australia accelerates its energy transition, the work we do has never been more significant.

The opportunity

As Customer Enablement Specialist, you will lead the end-to-end customer experience across the connection lifecycle, ensuring customers are supported from initial enquiry through to commissioning, operational release and ongoing optimisation.

This role represents the voice of the customer within the business, building trusted relationships and proactively advocating for customer needs to deliver successful outcomes.

You will coordinate and influence cross-functional teams to reduce complexity, remove barriers and create a seamless customer journey, leveraging customer insights, industry knowledge and commercial acumen to identify opportunities that enhance customer value and improve business performance.

The impact you'll make

As a strategic customer partner, you will contribute to strengthening customer satisfaction, accelerating delivery outcomes and supporting Australia's energy transition by:

• Managing the end-to-end customer connection journey, from initial enquiry and connection agreements through to application, registration, commissioning, operational release and contract management.
• Acting as a trusted customer advocate, building strong relationships and delivering a seamless, proactive customer experience that meets or exceeds expectations.
• Coordinating internal specialist teams to resolve customer issues, remove barriers and streamline processes to improve connection timeframes and minimise handoffs.
• Ensuring compliance with relevant National Electricity Rules and contractual obligations while identifying opportunities to improve customer outcomes and operational performance.
• Driving continuous improvement by gathering customer insights, identifying growth opportunities and developing strategic engagement and enablement plans that maximise value for customers and the business.

What you'll bring

• Tertiary qualifications at degree level in an appropriate discipline, or equivalent relevant experience.
• Demonstrated experience in strategic account management, customer relationship management or a similar role, with a proven ability to build trusted, long term stakeholder relationships.
• Strong knowledge of the electricity industry, including transmission network connections, renewable energy projects and the end-to-end connection lifecycle.
• A sound understanding of the National Electricity Rules and their application across connection enquiries, applications, commissioning and operational release.
• Exceptional stakeholder engagement, communication and influencing skills, with the ability to work effectively across all organisational levels, including senior leaders and executives.
• The ability to coordinate multiple stakeholders and specialist teams to deliver seamless customer outcomes, supported by strong commercial judgement and experience using CRM platforms such as Salesforce.

Why this role

This is an opportunity to play a key role in supporting customers through some of Australia's most significant energy and renewable infrastructure projects. At Transgrid, you'll combine strategic relationship management with industry expertise to help customers navigate complex connection processes, unlock value and contribute to the nation's energy transition.

Be part of something bigger - Our Values

Core values at Transgrid guide how we work together and the positive impact we create.

We put safety first, act with integrity, work together for shared outcomes, stay focused on the people and communities we serve, and commit to making a meaningful difference. Together, our values shape how we make decisions, support each other and deliver our best work every day.

Our commitment to you

Enjoy flexible working, 20 weeks' paid parental leave, novated leasing and a wide range of corporate discounts designed to support your wellbeing, lifestyle and career.

We're committed to a safe, inclusive and respectful workplace where everyone can thrive. We encourage applications from all backgrounds and will provide adjustments to ensure you can participate fully in our recruitment process.

Applications close on the 27th of November 2026

Please note, our vacancy close dates may be subject to change, and we will assess applications as they are received.