Customer Operations Manager

Transgrid; Sydney; Hybrid; AUD 170,000 - 210,000; Full time

Benefits offered by this job

Flexible working

20 weeks' paid parental leave

Novated leasing

Corporate discounts

Job summary

Transgrid is seeking a Customer Operations Manager to be the key link between the business and its customers. You will influence outage planning, align customer needs with operational scheduling, and drive improvements across the transmission network's reliability and performance.

You will partner with operational and customer-facing teams to interpret feedback, shape planning, and ensure safe, efficient network operation while maintaining strong customer relationships across NSW and beyond.

Qualifications

• Strong stakeholder engagement and communication skills.
• Ability to influence and drive change across functions.
• Experience leading cross-functional teams and delivering outcomes.

Responsibilities

• Balance network reliability with project delivery and customer needs.
• Coordinate outages and provide customer insights for operational planning.
• Lead customer engagement on outages, network access and operational changes.
• Collaborate across teams to deliver positive customer and network outcomes.

Skills

Stakeholder engagement

Influencing

Problem solving

Cross-functional leadership

Education

Tertiary qualifications in a relevant discipline

Job description

Transgrid operates and manages the major high voltage electricity transmission network in NSW and the ACT, connecting generators, distributors and major end users.

Our core role is to connect electricity consumers to a safe, secure and reliable network through efficient maintenance, proficient operation of assets and prudent investment. Our network is the backbone of the NEM, enabling energy trading between Australia's three largest states along the east coast and supporting the competitive wholesale electricity market

About the role

Join a team that helps power the future of NSW. As the Customer Operations Manager, you'll be the key link between Transgrid and its customers, building trusted relationships and ensuring customer needs are reflected in operational planning, outage coordination and network access decisions.

The impact you'll make

Working closely with operational and customer-facing teams, you'll help balance network reliability, project delivery and customer needs, supporting the safe and efficient operation of the transmission network.

• Build trusted customer partnerships that help shape the future of energy across NSW.
• Influence outage planning and operational decisions through customer insights.
• Collaborate across teams to deliver positive customer and network outcomes.
• Lead customer engagement on outages, network access and operational changes.
• Drive continuous improvement through data, feedback and innovation.

About you

You are strategic, collaborative and enjoy turning challenge into opportunities. With strong stakeholder engagement, influencing and problem-solving skills, you confidently drive positive change, challenge the status quo and deliver practical outcomes that benefit our customers, communities and business. Other requirements include:

• Tertiary qualifications in a relevant discipline and/or demonstrated leadership experience in Operations and Maintenance within the energy sector
• Strong understanding of operational delivery, project lifecycle, and customer engagement strategies
• Demonstrated ability to lead cross-functional teams and drive cultural change
• Excellent stakeholder management and communication skills

What sets this role apart is the opportunity to influence critical network decisions through the voice of the customer, helping shape how Transgrid balances reliability, access and the evolving needs of NSW's energy future.

Be part of something bigger - Our Values

Transgrids core values encompass safety, achievement, integrity, and service. Prioritising safety above all, the company emphasises making a meaningful impact through achievement, upholding honesty through integrity, and delivering exceptional outcomes for customers and communities through dedicated service. These values are ingrained in the actions and behaviours of Transgrids people, who embody them every day.

Bring your best. We'll support the rest.

Enjoy flexible working, 20 weeks' paid parental leave, novated leasing and a wide range of corporate discounts designed to support your wellbeing, lifestyle and career.

We're committed to a safe, inclusive and respectful workplace where everyone can thrive. We encourage applications from all backgrounds and will provide adjustments to ensure you can participate fully in our recruitment process.

Applications close on the Wednesday, 25th November 2026. Please note, our vacancy close dates may be subject to change, and we will assess applications as they are received.