Customer Delivery Specialist

King Living, Inc.; Sydney; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Onsite parking

Employee discounts

Family & friends discounts

Job summary

King Living is seeking a Delivery Planner to organize daily runs, lead drivers and coordinate with the warehouse. You will plan routes, validate orders, manage load-out and handle real-time exceptions to keep every delivery on track.

In this hands-on role, you’ll book delivery appointments, communicate delays, monitor DIFOT and safety compliance, and partner with the Delivery Driver Manager to coach the team. Onsite at our Smithfield warehouse in Sydney.

Qualifications

• 1–3 years in dispatch, delivery coordination, logistics or warehouse operations.
• Hands-on with delivery planning, run scheduling and load-out.
• Strong communicator, proactive outbound calls and inbound queries.
• Experience with SAP, Radaro or similar delivery, warehouse or ERP systems.
• Detail-oriented and able to juggle multiple runs and priorities.

Responsibilities

• Plan and sequence daily runs, optimise routes, validate orders, manage load-out and resolve exceptions in real time to keep every run on track.
• Book and confirm delivery appointments, handle inbound scheduling queries, and communicate delays or changes.
• Lead drivers and transport partners daily — run readiness, route clarity, delivery quality. Support onboarding and coaching with the Delivery Driver Manager.
• Keep records accurate across SAP, Radaro and internal systems. Track DIFOT, damage rates and truck utilisation, and uphold CoR and safety compliance.
• Work with the warehouse team to line up stock readiness, pick accuracy and dock flow with the day’s delivery schedule.

Skills

Dispatch

Delivery coordination

Logistics

Warehouse operations

SAP

Radaro

Run scheduling

Load-out

Tools

SAP

Radaro

Job description

Plan the runs. Lead the drivers. Land every delivery.

This is the role that decides whether a customer’s day goes well.

Someone has waited weeks for a King Living piece. Getting it to them on time, undamaged and exactly when we said we would is the last thing we do for them — and the thing they remember. You are the person who makes that happen.

You plan the runs. You lead the drivers. You manage the exceptions in real time and ring the customer before they have to ring us. It is fast, hands-on and warehouse-based, and you will see the impact of your work every single day.

What You Will Own

Delivery Planning Plan and sequence daily runs, optimise routes, validate orders, manage load-out and resolve exceptions in real time to keep every run on track.

Customer Liaison Book and confirm delivery appointments, handle inbound scheduling queries, and communicate delays or changes before the customer has to chase.

Driver Leadership Lead drivers and transport partners daily — run readiness, route clarity, delivery quality. Monitor outcomes, flag issues, and support onboarding and coaching with the Delivery Driver Manager.

Systems, Data & Compliance Keep records accurate across SAP, Radaro and internal systems. Track DIFOT, damage rates and truck utilisation, and hold the line on CoR and safety compliance.

Warehouse Coordination Work with the warehouse team to line up stock readiness, pick accuracy and dock flow with the day’s delivery schedule.

Who You Are

Calm under pressure, quick on your feet, and precise — equally at home on the warehouse floor and behind a screen.

• 1–3 years in dispatch, delivery coordination, logistics or warehouse operations
• Hands-on with delivery planning, run scheduling and load-out
• Strong communicator, confident on inbound queries and proactive outbound calls
• Experience with SAP, Radaro or similar delivery, warehouse or ERP systems
• Detail-oriented, and able to juggle multiple runs and competing priorities
• Comfortable in a warehouse environment, working directly with drivers and transport partners
• A quick problem-solver who can make the call under pressure
• Confident with Microsoft 365 and happy to pick up new platforms, including AI tools
• Knowledge of Chain of Responsibility and workplace safety requirements is desirable
• Exposure to last-mile, bulky goods or furniture logistics is a bonus

Why People Join King Living — And Stay

A product worth believing in Australian design since 1977, made to last decades — and worth getting right on the doorstep.

Real career pathways This role builds operational planning, driver leadership and systems skills that lead into Customer Delivery Operations Manager, Warehouse & Supply Chain Operations and beyond.

Be rewarded Competitive remuneration plus generous employee and family & friends discounts on our full premium range.

An easy commute Onsite parking at our Smithfield warehouse.

Backed properly Close working relationships across warehouse, logistics, retail and delivery, in a supportive, values-driven team.

About King Living

King Living is a family-owned Australian design company. We have been designing and making our own furniture since 1977, and today you will find our showrooms across Australia, New Zealand, the UK, Canada, the USA and Asia — all built on the same reputation for innovation, craftsmanship and design that lasts.

Four values guide everything we do: Passion, Integrity, Collaboration and Innovation. They shape how we design, how we deliver and how we look after each other — and we hire for them just as much as we hire for experience.

King Living is an equal opportunity employer. All applicants will be considered regardless of race, sexuality, religion, colour, gender identity or parental status.

Ready to drive the operational heartbeat of our delivery function? We’d love to hear from you.