Customer Data & Ai Consulting Senior Manager

Accenture Global; Melbourne; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Professional development

Industry variety

Education programs

Inclusive culture

Employee benefits

Job summary

Accenture Song is seeking a senior Data & AI consultant in Melbourne to drive marketing performance through deep customer insights and advanced analytics. You will lead advisory projects in customer segmentation, personalization, and predictive modelling, guiding business development and end-to-end sales opportunities.

You will shape long-term Data & AI strategies, collaborate with cross-functional teams across marketing and sales, and contribute to a dynamic, global consulting environment.

Qualifications

• Proven experience shaping and delivering Data & AI solutions within Marketing or Service domains.
• Expertise in managing teams and projects focused on leveraging Data & AI capabilities, deliver customer insights, personalization, and predictive modelling.
• Experience driving business development efforts in proposal development including shaping the offering, resourcing, and costing.

Responsibilities

• Bring deep functional expertise in the Marketing or Service domain, acting as the Data & AI interface internally.
• Deliver Data & AI advisory projects focused on customer insights, segmentation, personalization, and predictive modelling.
• Lead programme delivery and take ownership of sales opportunities end-to-end.
• Lead client engagements to formulate long-term Data & AI strategies with significant independence.

Skills

Data & AI advisory

Stakeholder management

Team leadership

Business development

Job description

THE WORK:

This team within Accenture Song focuses on helping clients drive Marketing performance optimization through deep customer insights and implementation of the latest Data & AI capabilities across the Marketing and Service value chain. The team collaborates with clients to accelerate the experimentation lifecycle, deepen understanding of key customer value drivers, improve business outcomes, and drive innovation across industries. By joining us, you will be part of a global, dynamic, and innovative environment where you can make a meaningful impact on the customer of the future.

THE ROLE:

• Bring deep functional expertise in the Marketing or Service domain, acting as the Data & AI interface internally. You will leverage your combined functional & technical skillset to drive sales growth, capability development and presence of Data & AI offerings throughout our Song engagements.
• Deliver Data & AI advisory projects focused on customer insights, segmentation, personalization, and predictive modelling by solving client difficulties and needs through industry specific research.
• Bring a well-defined strategy and consulting skillset to client engagements and business development, leading programme delivery and taking ownership of sales opportunities end-to-end.
• Lead client engagements to formulate long-term Data & AI strategies with a sharp focus on business outcomes, with significant independence. Develop current or former proficiency in Advanced Data Analytics and/or AI modelling.
• Strong collaboration and stakeholder management to engage with cross functional teams including marketing, sales, to understand business needs, provide data driven recommendations and drive initiatives that enhance customer journeys.

WHAT’S IN IT FOR YOU?

• Great professional development opportunities to build your professional career based on your own aspirations, having support from your own mentor.
• Varied work as you will be working on projects across various industries such as telco, banking, insurance, the public sector, and more.
• Extensive education programs and development opportunities to develop your business acumen, technical and professional skills.
• A diverse, inclusive, and socially active workforce
• Progressive employee benefits to reflect our inclusive and respectful culture.

HERE'S WHAT YOU’LL NEED:

• Proven experience shaping and delivering Data & AI solutions within the Marketing or Service domains.
• Expertise in managing teams and projects focused on leveraging Data & AI capabilities, deliver customer insights, personalization, and predictive modelling to progress the customer and marketing agenda.
• Proven Experience driving business development efforts in proposal development including shaping the offering, resourcing, and costing.

BONUS POINTS IF YOU HAVE:

• Experience of driving value and growth-focused transformations in an organization.
• Proven history of working on customer-centric projects in a top tier consulting firm or internal marketing strategy team.
• Experience or knowledge of how to apply innovation for growth – for example, Generative AI solutions for growth.

We are a WORK180 Endorsed Employer, to see our benefits and policies click [here](link).

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at [www.accenture.com](link)

Equal Employment Opportunity Statement for Australia:

At Accenture, we recognize that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day. Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need. We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email [[e-mail]](link) and cite the relevant Job Number, or contact us on [phone]. To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our [Privacy Statement](link).