Service Advisor

Eagers Automotive; Rutherford; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Gym membership discounts

Health insurance

Vehicle purchasing discounts

Service discounts

Work-life balance

Job summary

Eagers Automotive in NSW is seeking a Service Advisor to be the go-between for customers and our Sales, Service and Repair teams. You will greet customers, assess needs, quote charges and relay details to the appropriate department.

You must be highly organised, with strong communication, a current NSW driver's licence, and knowledge of ERA and Pentana systems as well as Microsoft Office. A rewarding, fast-paced role with professional training and development opportunities awaits.

Qualifications

• Must have excellent customer service and strong communication skills.
• Highly organised administration with attention to detail.
• Ability to work in a fast-paced environment and handle multiple requests.
• Must be able to engage with customers both in person and on the phone.

Responsibilities

• Greet customers and determine their needs and charges.
• Brief the relevant department, establish a timeline, and track progress.
• Keep customers updated throughout the service and repair process.
• Act as the go-between from customers to Sales, Service and Repair teams.

Skills

Customer service

Communication

Organisation

Teamwork

Customer interaction

Tools

ERA

Pentana

Microsoft Office

Job description

At Eagers Automotive we are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things.

Do you have what it takes to be our next Service Advisor?

As our point of contact, you will need the ability to genuinely connect with customers and help them with their requests, whether they are with you in person or on the phone.

We'll be upfront, this is a high‑paced environment and you'll be dealing with all kinds of people, but it is also very rewarding. Are you ready to show us that you have the skills and experience to make this role yours?

As the go-between from our customer to our Sales, Service, and Repair Departments, it will be your job to ensure the technicians understand our customers' needs, and that the recommended solutions are fully understood by the customers.

Your day in the office will consist of greeting customers, working out what's needed and the charges. Then it's up to you to brief the relevant department, establish a timeline, track progress, and keep the customers updated.

To do this, you'll need to be a highly organised administration sensation, with an up-to-date knowledge of all our services, and exceptional communication skills (both verbal and written). Working well within a team environment is essential, as is a current NSW driver's licence, a working knowledge of our ERA and Pentana computer systems, and the Microsoft suite of programs.

Still with us?

Why we'd be great together:

Yes, we've done well as a business - with over 300 dealerships across the country, we are Australia's largest automotive network. Truth is, our success is driven by our people.

We've all put in the hard yards to make Eagers Automotive a great place to work, and a business that people want to be part of. Here, everyone matters. Our people come from a diverse range of backgrounds with a variety of skills, talents, and dreams, however no one is more or less important than anyone else. Our shared vision, strong work ethic and our ‘can-do' attitude makes us a well‑oiled machine.

That's why when you join us, you'll be treated with courtesy and respect, but you'll also be challenged to use your skills, knowledge, experience, and initiative to drive our business ahead.

Of course, we'll do all we can to help you get ahead too. We'll make your role as interesting and rewarding as possible with a range of benefits, professional training, and development opportunities. Positions are awarded on merit, so this is the perfect place to grow your career in the auto industry.

And if all that wasn't enough, you can also take advantage of other benefits like discounted gym memberships, health insurance, vehicle purchasing and service discounts, and an excellent work/life balance. You're welcome!

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