Customer Care Specialist - Multichannel Support

Allegion Canada Inc.; Canberra; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

Allegion Canada Inc. Canberra, ACT, AU is seeking a Customer Care Specialist to deliver timely, accurate support by phone and email.

You will handle order processing and respond to inquiries, collaborating with internal teams to resolve issues and maintain high CSAT. The role supports Commercial, OEM/Brio, Novas divisions and provides backup to other teams to drive operational efficiency and a positive customer experience across Australia.

Job description

Customer Care Specialist - Multichannel Support Allegion Canada Inc. Canberra, ACT, AU

Job Description

Allegion plc is seeking a customer service professional to deliver timely, accurate support by phone and email. You will handle order processing, respond to inquiries, and work with internal teams to resolve issues, aiming for high CSAT and fast response times.

In this role you will support Commercial, OEM/Brio, Novas divisions and provide backup to other teams as needed, contributing to operational efficiency and a positive customer experience across Australia.

Only applicants with full Australian Citizenship can be considered for this role, due to security requirements. This role can be located in any of our offices: Melbourne, Sydney, or Brisbane.

Permanent, Full-Time Opportunity. Based at our Canberra office with Work from Home Flexibility.