Customer Care & Solutions Specialist

Ebos Group; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Employee Share Plan

Company Paid Parental Leave

Employee Assistance Program for Mental

Staff Awards

Employee Referral Program

Health Insurance Discounts

Job summary

Symbion, part of EBOS Group, seeks a Customer Service Specialist to deliver superior service to internal and external customers and to work closely with all departments to ensure smooth operations. You will respond to inquiries timely, process transactions accurately, and resolve issues while maintaining confidentiality and professionalism.

The role requires strong communication, multi-tasking, and problem-solving abilities, with opportunities to grow cross-functionally within a supportive team

Qualifications

• Excellent interpersonal and communication skills, including a professional phone manner.
• Strong customer service skills with the ability to exceed expectations and deliver consistent value.
• A genuine desire to go above and beyond for customers.

Responsibilities

• Deliver superior customer service to internal and external customers, fostering strong and positive relationships.
• Collaborate effectively with all departments to support seamless operations.
• Respond to all inbound enquiries within agreed timeframes.
• Ensure all transactions are processed with accuracy and attention to detail.
• Identify, capture, and resolve customer concerns or recurring issues, escalating to the appropriate department within agreed timelines.
• Manage queue calls and process requests received from multiple channels.
• Provide consistent support to both internal and external stakeholders.
• Develop cross-functional capability across all customer service tasks.
• Communicate updates to the Customer Service team as required.
• Maintain flexibility with break times to support smooth daily operations.
• Assist the Customer Service Manager with tasks and projects as needed.
• Commit to continuous skill development and improvement.
• Maintain a positive attitude and treat all staff and customers with respect at all times.
• Adhere to company policies, procedures, and expectations relating to conduct, workload, and teamwork.

Skills

Interpersonal skills

Customer service

Multi-tasking

Communication skills

Problem solving

Confidentiality

Resilience

Team player

Salesforce

SAP

Genesys

Tools

Salesforce

Genesys

SAP

Job description

Symbion, part of EBOS Group, seeks a Customer Service Specialist to deliver superior service to internal and external customers and to work closely with all departments to ensure smooth operations. You will respond to inquiries timely, process transactions accurately, and resolve issues while maintaining confidentiality and professionalism.

The role requires strong communication, multi-tasking, and problem-solving abilities, with opportunities to grow cross-functionally within a supportive team