Senior Fraud Claims Investigator

Auto & General; Maroochydore; Hybrid; AUD 28,000 - 39,000; Part time

Benefits offered by this job

Paid training

Work-from-home options

Benefits app discounts

Job summary

Probe CX is hiring a Customer Service Representative in Australia to be the first point of contact for the public, supporting a major Federal Government entity with clear, helpful guidance.

You will handle a variety of queries, from simple questions to complex cases, and translate government information into accessible advice. A paid training program and supportive environment help you grow.

Qualifications

• Australian citizenship and 18+ required.
• Able to pass pre-employment background checks.
• Commit to a rotating roster between 7am–8pm.

Responsibilities

• Provide essential support and high-quality service to the Australian public.
• Tackle a diverse range of queries, including complex case enquiries.
• Explain government information in clear, easy-to-understand terms.

Skills

Customer service

Communication

Problem solving

Job description

As a Customer Service Representative and the first point of contact for the Australian public, you’ll provide essential support and high-quality service, supporting a major Federal Government entity. You’ll thrive on the high energy of the contact centre as you tackle a diverse range of queries, from everyday questions to complex case enquiries. Equipped with the resources to truly support, you’ll break down complex government information into clear, easy-to-understand advice for the public.

Why join us?

• Reward & Recognition: Not only do you receive increases to your pay at your learning and proficiency milestones, you can receive generous incentives to boost your take-home pay and celebrate your wins and contributions.
• Training & Support: You’ll receive comprehensive paid training when you join us, as well as consolidation time to “soft-launch” you into the role, with dedicated and in-person support.
• Career Growth & Development: We grow from within, championing your ongoing development with access to learning and development platforms and programs. Will you be a leader of the future at Probe CX?
• Perks & Benefits: With global reach, we partner with some of the most iconic brands and organisations that you know and love. You reap the benefits with savings and discounts on fuel, groceries, technology, retail, fashion, and more through our dedicated benefits app.
• Location: Located in the heart of the Maroochydore CBD, steps from local cafes and public transport - our office features free undercover parking and a modern environment. We value your lifestyle, offering a genuine work-life balance with work-from-home options available once you’ve settled into the role.
• Celebrate Success: Wins are worth celebrating. We come together as teams, locations, and departments to celebrate our milestones together.
• Flexibility: We offer part time roles with a minimum of 20hrs/wk and up to 36hr/wk
• Shape Our Culture: Help us in shaping our culture and replicate success. Get rewarded for helping us find top talent through our Employee Referral Program.

What we’re looking for:

At Probe CX we practice what we preach. We encourage curiosity and this includes our approach to finding and welcoming new team members. If you too have a curious and solutions-focused mindset, are a natural people person, comfortable with technology, and working in a high-performing and fast-paced environment, we’ll teach you the rest!

Key Requirements:

We ask that you are able to commit to a rotating roster between the hours of 7am - 8pm, are at least 18 years of age and an Australian Citizen. This role also requires you to undergo pre-employment background checks.

Ready to start?

I f you have the drive to deliver exceptional service and want to grow your career in a supportive, global environment, we want to hear from you!

More about Probe CX

Probe CX is a global business of over 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self.