Customer Care Consultant - Trade Store - Newman WA

Wesfarmers Industrial & Safety; Newman; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Permanent salary

Location allowance

Incentives & Wesfarmers share plans

Team member discount card (Kmart, Bunn

Team member discount card (Kmart, Bunn

Officeworks

FREE One Pass subscription

Wesfarmers discounted offers

Training and career development

Guaranteed hours

Annual leave

Sick leave

Team events & recognition

Employee Assistance Program

Refer-A-Friend program

Additional annual leave options

Parental leave

Job summary

Blackwoods in Newman is seeking a Trade Store Customer Care Consultant to join a supportive, high-performing team. This permanent, full-time role offers a Monday–Friday 7:30am–4:00pm schedule with Saturday shifts as needed, delivering exceptional service to customers in a fast-paced retail/trade setting.

You will be the welcoming first point of contact, provide product advice across industrial lines, maintain a tidy store presence, and work with internal teams to ensure seamless service while

Qualifications

• Proven experience in customer service (retail or trade environment encouraged).
• Strong customer-first mindset with a passion for delivering excellent service.
• Clear and confident communication, written and verbal.
• Proficient in using computers and MS Office apps.
• Ability to manage multiple tasks in a fast-paced setting.

Responsibilities

• Be the friendly first point of contact for customers.
• Provide advice and solutions across our range of industrial products.
• Maintain a clean, organised shopfront.
• Collaborate with internal teams to deliver seamless service.
• Champion safety and contribute to a positive team culture.

Skills

Customer service

Communication

Microsoft Office

Multitasking

Tools

Microsoft Office

Job description

YOUR OPPORTUNITY

We’re looking for a Trade Store Customer Care Consultant based in Newman to join our supportive and high-performing team.

If you enjoy a fast-paced environment, love helping people, and take pride in delivering exceptional service, this could be the perfect fit. You’ll play a key role in creating great customer experiences, solving problems, and keeping operations running smoothly—all while being part of a team that truly values safety, collaboration, and growth.

This is a permanent, full-time position with the following schedule:

• Work Hours: Monday to Friday, 7.30am to 4.00pm
• Alternate: Saturdays, 8.30am to 11.30am

Join a well-established team where you’ll have the chance to develop your skills, build your career, and make a real impact every day..

What You’ll Do:

• Be the friendly first point of contact for our customers
• Provide advice and solutions across our range of industrial products
• Maintain a clean, organised, and well-presented shopfront
• Work closely with internal teams to deliver seamless service
• Champion safety and contribute to a positive team culture

What You’ll Bring:

• Proven experience in customer service (retail or trade environment highly regarded)
• A strong customer-first mindset with a passion for delivering great service
• Clear and confident communication skills, both written and verbal
• Confidence using computers, including Microsoft Office applications
• Ability to manage multiple tasks and priorities in a fast-paced environment

What's In It For You:

• Permanent salary, location allowance, incentives & Wesfarmers share plans
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail corporate partners and save money all year long!
• Continuous training and career development
• Guaranteed hours with annual leave and sick leave benefits
• Team events, celebrations,award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Highly successful Refer-A-Friend program – earn up to $2,000 for each referral!
• Ability to purchase up to 4 weeks’ additional annual leave
• Generous paid parental leave policy and more!

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.

OUR STORY

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.