Customer Care Consultant - Rockhampton QLD

Blackwoods; Rockhampton Regional; Hybrid; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Team member discount card

One Pass subscription

Wesfarmers share plans

Company vehicle and equipment

Free onsite parking

Employee Assistance Program

Job summary

Blackwoods in Australia is seeking a Customer Care Consultant to support customers across Australia through our call centre. You’ll deliver timely, high-quality service and help customers find the right solutions from our extensive product range while contributing to sales and delivering on our Customer Promise.

You’ll manage enquiries, build strong relationships with customers and internal teams, and identify future sales opportunities.

Qualifications

• Previous experience in customer service or a call centre
• Industrial supply/trade knowledge is an advantage
• Strong communication and proactive problem-solving abilities

Responsibilities

• Manage sales, service and backorder enquiries with first-call resolution
• Build relationships with customers, Account Managers and internal teams
• Use questioning techniques and systems to deliver best solutions
• Identify future sales or cross-selling opportunities
• Support team members and contribute to group projects
• Seek process improvements and efficiencies

Skills

Communication skills

Proactive problem-solving

Teamwork

Systems literacy

Commercial acumen

Tools

Windows-based applications

Customer service platforms

Job description

You Opportunity

As a Customer Care Consultant, you’ll be the face of our business, supporting customers across Australia through our call centre. You’ll provide timely, high‑quality service and help customers find the right solutions from our extensive product range while contributing to sales and delivering on our Customer Promise.

From solving customer queries to identifying future sales opportunities, your work will make a real difference to the customer experience.

What You’ll Be Doing:

• Manage sales, service and backorder enquiries, aiming for first‑call resolution
• Build strong relationships with customers, Account Managers and internal teams
• Use questioning techniques and systems to provide the best product and service solutions
• Identify future sales or cross‑selling opportunities
• Support team members and contribute to group projects
• Seek ways to improve processes and create efficiencies

What You’ll Bring:

• Previous experience in customer service or a call centre (industrial supply/trade knowledge is an advantage)
• Strong communication skills and a proactive approach to problem‑solving
• Ability to work well in a team and foster positive relationships
• Comfortable working across multiple systems, including Windows-based applications and customer service platforms, in a fast-paced environment
• Strong commercial acumen and ability to analyse and solve customer issues
• Excellent customer service skills, with the ability to create positive experiences and resolve enquiries effectively

What's In It For You:

• Permanent role, incentives & Wesfarmers share plans
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail partners
• A supported, high‑impact role with an established customer base, clear growth potential, collaborative sales culture, and leadership that values your contribution
• Everything you need to succeed, including ongoing training and product development, plus tools of the trade such as a company vehicle, laptop, and mobile
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Free onsite parking and more!

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTQI+ community and people with disabilities.