Customer Care Consultant TS - Gladstone

Wesfarmers Industrial & Safety; Gladstone Regional; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Team member discount

One Pass subscription

Share plans

Career development

Guaranteed hours

Annual leave

Sick leave

Team events

Employee Assistance Program

Refer-A-Friend bonus

Additional annual leave

Parental leave

Job summary

Wesfarmers Industrial & Safety in Gladstone is seeking a friendly Customer Care Consultant to deliver exceptional in-store service. You will be the first point of contact, helping customers choose industrial products and maintain a tidy, stocked shop floor.

This permanent, full-time role emphasizes teamwork, safety, and a proactive attitude. In return, enjoy company incentives, training, and generous leave provisions in a supportive retail environment.

Qualifications

• Experience in retail/trade or customer-facing roles is desirable but not mandatory.
• Proactive and reliable personality with a drive to improve the workplace.
• Physically capable of handling stock per Queensland workplace guidelines.

Responsibilities

• Provide face-to-face customer service as the primary focus of the role.
• Assist customers with product selection and practical advice on industrial products.
• Maintain a clean, well-stocked, and organised shopfloor.
• Support stock replenishment, stocktakes, and merchandising activities.
• Safely handle and move stock (including items up to weight limits).
• Identify and resolve customer or operational issues when needed.

Skills

Retail experience

Customer-facing

Stock handling

Job description

The Role

We are looking for a friendly and energetic Customer Care Consultant to provide phenomenal customer service within our Gladstone Trade Store!

This is a front-of-house, customer-facing role where you’ll be the first point of contact in-store. We’re seeking someone with solid retail/customer service experience who is comfortable engaging with customers face-to-face and working closely within a team to keep the store running efficiently.

What You’ll Be Doing

• Provide face-to-face customer service as the primary focus of the role
• Assist customers with product selection and provide practical advice on industrial products
• Maintain a clean, well-stocked, and organised shopfloor
• Support stock replenishment, stocktakes, and merchandising activities
• Safely handle and move stock (including items up to required weight limits)
• Identify and escape customer or operational issues when needed
• Work collaboratively to maintain a safe, efficient, and supportive team environment

What We’re Looking For

• Previous experience in retail, trade, or customer-facing roles (ideally with exposure to merchandising and/or replenishment) is desirable but not necessary for success in this role
• Proactive and reliable personality with an emphasis on wanting to making your workplace better
• Physically capable of handling stock safely (according to QLD workplace guidelines)

What's In It For You:

• Permanent salary, incentives & Wesfarmers share plans
• Exclusive Perks: Team Member discount card for Kmart, Bunnings, Target & Officeworks, FREE One Pass subscription & Wesfarmers discounted offers from over 400 retail corporate partners
• Continuous training and career development opportunities
• Guaranteed hours with annual leave and sick leave benefits
• Team events, celebrations, award recognition and prizes
• Employee Assistance Program: wellbeing support for you and your immediate family - covering counselling, coaching, financial advice, legal guidance, nutritional services, & more!
• Refer-A-Friend program – earn up to $2,000 for each referral!
• Ability to purchase up to 4 weeks’ additional annual leave
• Generous paid parental leave policy and more!

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Blackwoods also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.