Customer Care Assistant

Alwyndor; Adelaide; Hybrid; AUD 46,000 - 66,000; Full time

Job summary

Alwyndor, located in the seaside suburb of Hove, is hiring a Customer Care Assistant for its busy team. You will handle high-volume inbound calls, provide administrative support, and coordinate appointments for clients and families. The role suits a proactive communicator with strong data entry skills and a willingness to work a weekday roster.

We offer a $40.88 per hour rate plus salary packaging. A National Police Certificate and a functional assessment are required prior to starting.

Qualifications

• Data entry skills
• Ability to confidently manage high call volumes
• Excellent verbal and written communication
• High self-motivation and reliability
• Experience with database administration (desirable)

Responsibilities

• Manage high-volume inbound phone calls as primary contact
• Provide prompt administrative support to clients, visitors, volunteers and staff
• Be the first point of contact via phone or in person, directing queries to the right team
• Book, cancel and update client appointments on behalf of stakeholders

Job description

Full Time Full time Executive and Support Services Careers

• Full Time – Permanent
• Work with a supportive and friendly Customer Care team.
• $40.88 ph plus salary packaging!

About the organisation

Set within beautiful grounds in the seaside suburb of Hove, Alwyndor delivers on-site residential living and support at home services, along with therapy and wellbeing services that empower the people in our communities to live healthy, engaged and fulfilled lives.

Alwyndor’s welcoming, high-quality facilities include 144 residential, dementia, respite care beds, transitional and care awaiting placement beds, together with allied health, therapy and wellness programs and home support packages that support people in Adelaide’s southern metro communities.

About the opportunity

We are seeking a motivated Customer Care Assistant to join our friendly Customer Care team.

Reporting to the Customer Care Team Leader, this role is pivotal in ensuring a positive experience for all clients, families and stakeholders. A key responsibility of this position is managing a high volume of incoming phone calls and enquiries in a professional and timely manner.

• Managing high-volume inbound phone calls as the primary point of contact
• Providing prompt, professional administrative support to clients, visitors, volunteers, and staff
• Acting as the first point of contact via phone or face-to-face, answering queries or directing them to the appropriate team
• Booking, cancelling, and updating client appointments on behalf of stakeholders

To be considered for this role you will have...

• Medium to advanced skills in the use of Microsoft Office
• Strong data entry skills and an understanding of database administration
• Proven ability to confidently manage high call volumes in a busy environment
• High self-motivation and ability to deliver high-quality outcomes
• Advanced verbal and written communication skills
• Availability to work a roster between 8:00 am – 6:00 pm, Monday to Friday
• Experience in the aged care sector desirable but not essential

You must also be willing to obtain a National Police Certificate before commencing employment as well as a functional assessment.

Alwyndor is a family friendly community organisation and understands the importance of work/life balance.

Alwyndor is an equal opportunity employer. People from culturally and linguistically diverse backgrounds, of Aboriginal and Torres Strait Islander descent and people with disabilities are encouraged to apply. Nursing and Health Professional Students are encouraged to apply.

It’s an exciting time to join Alwyndor!

Please note:

This position will be advertised for 30 days, unless a suitable candidate is hired sooner.