Customer Care and Resolution Specialist Summer Casuals

Avanti Finance Group; Sydney; Hybrid; AUD 3.444.000 - 4.408.000; Teilzeit

Zusammenfassung

Branded Financial is seeking a Summer Customer Care and Resolution Specialist to support arrears discussions and provide practical repayment options. You will handle customer inquiries, work with a portfolio of accounts, and help customers navigate difficult financial situations in a fast-paced environment.

This temporary summer position offers hands-on experience in collections and customer service, with training and support to build capability and judgement for future roles.

Qualifikationen

• University student preparing for the summer break.
• Interest in customer service and debt collections helpful.
• Willingness to learn and follow company policies.

Aufgaben

• Contact customers to discuss overdue accounts and repayment options.
• Manage inbound and outbound customer conversations professionally and confidently.
• Assess customer circumstances and identify suitable solutions.
• Review loan information and make informed decisions while customers are on the phone.
• Navigate challenging conversations with empathy and professionalism.
• Identify risk factors, hardship indicators and escalation requirements.
• Maintain accurate documentation and records.
• Apply responsible lending obligations, company policies, and compliance requirements.
• Work closely with leaders and colleagues to achieve positive customer outcomes.
• Undertake administrative duties as and when instructed.

Jobbeschreibung

Customer Care and Resolution Specialist Summer Casuals

Branded Financial is growing – fast

We’re on a mission to become the best specialist lending company in Australia and New Zealand, and we’re looking for ambitious, driven people to help get us there.

We’ve got bold goals and a clear vision for the future. That means exciting opportunities for those ready to champion new ideas, challenge the status quo, and grow alongside us.

If you’re hungry to make an impact, thrive in a fast-paced environment, and love turning ideas into action – you’ll feel right at home here.

Make your summer count! Join our collections and customer service teams and gain valuable hands on experience while developing skills that will benefit you for your future career.

If you are a university student preparing for the summer break, this is a chance to gain valuable experience and potentially return for future holidays and busy periods.

At BFS, our customer care and resolution specialists help customers who have fallen behind on their repayments get back on track. These conversations can be challenging, but they're also incredibly important. You'll combine empathy, resilience and sound judgement to create practical repayment solutions while helping customers navigate difficult financial situations.

The Role

As a Summer Customer/Collections Specialist, you will join BFS’s customer care and resolution team. Where you will get the chance to supporta portfolio of customers experiencing arrears and work with them to find a sustainable repayment outcome, as well as working with customers calling in to ask questions and ensuring they receive an answer. In this role you will need to think on your feet, as no two days are the same.

What you'll do

• Contact customers to discuss overdue accounts and repayment options
  
• Manage inbound and outbound customer conversations professionally and confidently
  
• Assess customer circumstances and identify suitable solutions
  
• Review loan information and make informed decisions while customers are on the phone
  
• Navigate challenging conversations with empathy and professionalism
  
• Identify risk factors, hardship indicators and escalation requirements
  
• Maintain accurate documentation and records
  
• Apply responsible lending obligations, company policies, and compliance requirements
  
• Work closely with leaders and colleagues to achieve positive customer outcomes
  
• Undertake administrative duties as and when instructed

If you have the right attitude and resilience, you’ll receive training, coaching and support to build your capability and judgement.

Our values are the fabric of what makes BFS, BFS

They guide our decisions, shape how we work, set the standards we hold ourselves and each other to, and build the trust that brings us together.

Champion the Customer:We put people at the heart of every decision

Win Together:We achieve more when we work as one

Do What’s Right:We act with integrity and take responsibility

Be Curious:We keep an open mind to new possibilities

Together, these values help create a workplace where people can grow, contribute and do their best work.

Closing Date: Saturday, 14 November 2026