Customer Banking Specialist - Traralgon

CommBank; Traralgon; On-site; AUD 65,000 - 75,000; Full time

Job summary

CommBank in Traralgon is looking for a Customer Banking Specialist to deliver personalised banking support and education to customers. You’ll discuss Home Loans, Business Banking and Financial Advice while guiding clients through in-branch technology and digital options.

You’ll handle enquiries, account maintenance, and credit product applications in a fast-paced retail environment, putting customers at the centre of everything you do and upholding risk-aware processes.

Qualifications

• Proven experience delivering exceptional customer service in financial services or related sectors.
• Excellent communication and ability to explain financial terms clearly.
• Ability to ask questions, find solutions and place the customer at the centre.

Responsibilities

• Have in-depth conversations with customers about banking needs including Home Loans, Business Banking & Financial Advice.
• Assist customers with account enquiries, maintenance and credit product applications.
• Introduce options through education and in-branch digital banking tools.
• Problem solve while adhering to processes and risk management practices.

Skills

Customer service

Financial products

Communication skills

Problem solving

Job description

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

• Monday 9am-4.30pm
• Thursday 9am-4.30pm
• Friday 9am-4.30pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Traralgon Branch you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Aboriginal &/or Torres Strait Islander people encouraged to apply

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 ***.