Customer Banking Specialist - Success (2X Part-Time Roles)

Commonwealth Bank; Western Australia; Sur place; AUD 30 000 - 39 000; Temps partiel

Résumé du poste

CommBank in Australia is seeking a Customer Banking Specialist for a part-time role, with two positions available. Rosters are fixed to cover specific hours for each position, ensuring reliable customer service across in-branch, phone, and digital channels.

You will work with the Branch Manager and colleagues to deliver outstanding customer outcomes, referring more complex needs to specialists and helping customers use in-branch technology and digital banking options.

Qualifications

• Ask the right questions and find the right solutions, placing the customer at the centre of everything you do
• Demonstrate a passion for service excellence while being able to refer customers to specialist team members when needed
• Deal with customers in busy, commercial retail environments while keeping the big picture in mind
• Have a genuine passion for the customer and for doing the right thing to meet their needs first

Responsabilités

• Build a personal connection with customers through meaningful conversations
• Assist customers with in-branch technology and digital banking options
• Address customers' transactional needs in-branch and ensure they leave satisfied
• Interview and process applications for personal loans, credit cards and related products
• Adhere to Bank processes and accurately reconcile transactions
• Engage with customers by participating in community events and fundraising activities
• Support team safety and wellbeing and use tools to capture customer feedback and drive improvements

Description du poste

We are looking for a Customer Banking Specialist to join our Success branch on a part-time basis. We have 2 positions available.

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

Position 1: 23 hrs/week

Roster: Monday & Wednesday – 9:15AM-4:00PM

Thursday: 12:00PM- 4:00PM

Friday: 9:15AM – 4:00PM

Position 2: 21.25 hrs/ week

Roster: Monday/Tuesday/Wednesday – 11:00AM – 4:00PM

Friday: 9:15AM- 4:15PM

See yourself in our team

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Do work that matters

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

More specifically you will:

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
• Perform interviews and process applications for personal loans, credit cards and associated products
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

We’re interested in hearing from people who:

• Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
• Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
• Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.

Aboriginal &/or Torres Strait Islander people are encouraged to apply.

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