Customer Banking Specialist - North West Melbourne

cba; Melbourne; On-site; AUD 52,000 - 68,000; Part time

Job summary

CommBank in Melbourne North-West offers part-time opportunities (16–32 hours/week) across multiple branches. As a Customer Banking Specialist, you’ll engage with customers to address banking needs, explain products, and demonstrate digital banking options.

The role emphasizes service excellence and integrity in a fast-paced retail environment. Shortlisted applicants will attend a Group Interview Day on October 20th at 9am in the North-West Area.

Qualifications

• Proven experience delivering exceptional customer service in financial services, retail or hospitality.
• Excellent communication skills and the ability to articulate financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
• Ability to work in a busy, commercial retail environment while providing holistic solutions.

Responsibilities

• Have in-depth conversations with customers about how we can support their banking needs (Home Loans, Business Banking & Financial Advice).
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Provide options for customers through education and demonstration of in-branch technology and digital banking options.
• Problem solve and provide effective solutions whilst championing our processes and risk management.

Skills

Customer service

Communication

Questioning skills

Job description

Please note that you are applying for a general expression of interest for a range of part-time (16-32 hours per week) opportunities across our Melbourne North-West area.

If you are shortlisted, you will be asked to attend a Group Interview Day on October 20th at 9am in the North-West Area.

We currently have opportunities across the below branches:

• Broadmeadows
• Airport West
• Niddrie
• Melton

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our you'll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We're interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Aboriginal &/or Torres Strait Islander people encouraged to apply

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Advertising End Date: 21/10/2026