Customer Banking Specialist - Expression Of Interest Sydney East Area

Commonwealth Bank; Sydney; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Training program

Employee benefits & discounts

Collaborative culture

Job summary

Commonwealth Bank in Sydney’s East Area branch network is seeking a Customer Banking Specialist. You’ll engage with customers to understand needs, offer Home Loans, Business Banking and financial guidance, and handle enquiries and account maintenance.

You’ll demonstrate in-branch technology, promote digital options, and guide customers through applications for credit products while upholding our risk and process standards.

Qualifications

• Experience in delivering exceptional customer service ideally in financial services, retail or hospitality.
• Excellent communication skills & the ability to articulate financial terms in a clear way.
• The ability to ask questions, find solutions, act with integrity and place the customer at the centre of everything you do.
• Ability to work in retail environment that’s busy and commercially driven.
• A genuine interest in building a career with CommBank.

Responsibilities

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Educate and demonstrate of our in-branch technology and digital banking options to customers
• Problem solve and provide effective solutions whilst championing our processes, procedures, driving our risk-adverse culture

Skills

Customer service

Communication skills

Financial terms

Problem solving

Integrity

Customer-centric

Job description

• Thorough training program to kickstart your banking career
• Access to extensive employee benefits & discounts
• Be part of a collaborative and high-performing culture

Please note this is an expression of interest for roles across our Sydney East Area branch network - we will try and match you with suitable vacancies.

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Branch you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Educate and demonstrate of our in-branch technology and digital banking options to customers
• Problem solve and provide effective solutions whilst championing our processes, procedures, driving our risk-adverse culture

We’re interested in hearing from people who have

• Experience in delivering exceptional customer service ideally in financial services, retail or hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in retail environment that’s busy and commercially driven
• A genuine interest in building a career with CommBank

With us, you’ll help customers make the right financial decisions and achieve their dreams.

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

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Advertising End Date: 02/10/2026