Customer Banking Specialist - Merrylands

CommBank; Sydney; Sur place; AUD 34 000 - 41 000; Temps partiel

Résumé du poste

CommBank in Merrylands is seeking a Customer Banking Specialist for a part‑time roster of 15 hours per week. You’ll explore customers’ banking needs, including home loans, everyday accounts and financial guidance, and demonstrate our branch technology.

You will assist with enquiries, process applications, and complete Financial Health Checks to tailor holistic solutions. A passion for customer service, clear communication and integrity is essential to succeed in a fast-paced retail environment

Qualifications

• Proven experience delivering excellent customer service in financial services or retail.

Responsabilités

• Have in-depth conversations with customers about how we can support their banking needs (home loans, accounts, financial advice)
• Support customers with enquiries and account maintenance
• Complete Financial Health Checks to assess financial needs
• Provide options through education and demonstration of branch technology and digital banking
• Ensure risk and process adherence while solving customer issues

Connaissances

Customer Service

Communication

Problem Solving

Integrity

Description du poste

Customer Banking Specialist - Merrylands

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster

Part Time Roster (15 hours per week):

• Monday:OFF
• Tuesday: 11.00am - 4.00pm
• Thursday:11.00am - 4.00pm
• Friday:OFF

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Stockland Merrylands Branch, you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Complete Financial Health Checks to assess customers’ financial needs and identify any changes
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you’ll help customers make the right financial decisions and achieve their dreams.

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you

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