Customer Banking Specialist – In-Branch & Digital Solutions

Commonwealth Bank; Perth; On-site; AUD 60,000 - 70,000; Full time

Job summary

Commonwealth Bank is seeking a Customer Banking Specialist for its East Victoria Park branch on a full‑time basis. You will build strong customer relationships, guide clients through in‑branch technology and digital options, and address transactional needs to ensure satisfaction.

You will interview and process applications for personal loans, credit cards, and related products, while proactively inviting customers to Financial Health Checks or appointments with specialists.

Qualifications

• Strong customer service mindset with a customer-centred approach.
• Ability to ask questions and tailor solutions for each customer.
• Experience in a busy retail banking environment.
• Willing to refer customers to specialists.

Responsibilities

• Build personal connections with customers through conversations.
• Assist customers with in-branch technology and digital banking options.
• Handle transactional needs and ensure customers leave satisfied.
• Interview and process applications for personal loans and cards.
• Proactively invite customers to a Financial Health Check or a specialist appointment.
• Adhere to banking processes and reconcile transactions accurately.
• Engage with customers at community events and support safety of the team.

Skills

Customer service

Banking products knowledge

Communication skills

Teamwork

Tools

CRM software

In-branch technology

Job description

Commonwealth Bank is seeking a Customer Banking Specialist for its East Victoria Park branch on a full‑time basis. You will build strong customer relationships, guide clients through in‑branch technology and digital options, and address transactional needs to ensure satisfaction.

You will interview and process applications for personal loans, credit cards, and related products, while proactively inviting customers to Financial Health Checks or appointments with specialists.