Customer Banking Specialist - Earlville

CommBank; Cairns Regional; Sur place; AUD 26 000 - 37 000; Temps partiel

Résumé du poste

CommBank in Earville Branch is seeking a part-time Customer Banking Specialist to greet customers, understand their needs, and guide them to the right service channels. You will build rapport, educate customers about in-branch technology and digital banking options, and help ensure the branch runs smoothly and efficiently.

The role emphasizes delivering exceptional service with a professional demeanor, managing customer expectations, and demonstrating a genuine interest in building a career with

Qualifications

• Proven track record of delivering exceptional customer service in Financial Services, Retail or Hospitality.
• Excellent communication skills and professional demeanor.
• Ability to manage customer expectations with a courteous, proactive approach.
• Genuine interest in building a career with CommBank.

Responsabilités

• Greet customers and understand their enquiry, guiding them to the appropriate channel.
• Build personal connection with customers through meaningful conversations to enhance their experience.
• Demonstrate in-branch technology and digital banking options to customers.
• Support branch operations to ensure services run effectively and customers are satisfied.

Connaissances

Customer service

Communication

Professional demeanor

Customer expectations

Description du poste

Please note that rosters are predetermined. Beforeapplyingplease ensure you are available to cover the following roster

• Monday - Friday - 25 hours per week
• 10.00am - 3.00pm

Do workthat matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people’s lives – whetherit’sopening your first account, saving for a wedding, buying your first home, or planning for your retirement.Working with us in RBS meansyou’llpositivelyimpactour customers’ lives and ensure that when they need us,we’rethere for them.

See yourself in our team

As the Customer Banking Specialist in ourEarville Branch,you’llbe theface of Commbank & thefirst personcustomersspeak with, you will:

• Greet each customer & clearly understand theirenquiry, guiding the customer to theappropriate channel
• Build personal connection with customers through meaningful conversations to enhance theirexperience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuringit’srunning effectively & efficientlyandthatcustomers are satisfied with their experience

We’reinterested in people who have:

• A proventrack recordof delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellentcommunication skills & display all the right behaviours tomaintainan approachable & professional demeanour
• Theability to manage customer expectationswith a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us,you’llhelp customers make informed financial decisions to achieve their goals.

‘Aboriginal &/or Torres Strait Islander people encouraged to apply'

PLEASE NOTE: Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links can not be reset.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures)

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