Customer Banking Specialist - Erina

Commonwealth Bank; Gosford; On-site; AUD 55,000 - 70,000; Part time

Job summary

Commonwealth Bank in Erina is seeking a Customer Banking Specialist to support customers with banking needs, home loans, business banking and financial advice. You will perform financial health checks and demonstrate our digital banking options.

This part-time role is 30 hours per week, Monday to Friday, 9:30am to 4:00pm. The successful candidate will deliver exceptional service in a busy branch and help customers find holistic, values-driven banking solutions.

Qualifications

• Proven experience delivering exceptional customer service in financial services, retail or hospitality.
• Excellent communication skills and the ability to articulate financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.

Responsibilities

• Have in-depth conversations with customers about how we can support their banking needs including Home Loans, Business Banking & Financial Advice.
• Support customers with enquiries, maintenance on accounts and processing credit product applications.
• Complete Financial Health Checks to assess customers’ financial needs and identify any changes.
• Provide options for customers through education and demonstrations of in-branch technology and digital banking options.
• Problem solve and provide effective solutions whilst championing processes and risk management.

Skills

Customer service

Communication

Problem solving

Job description

Please notethat rosters are predetermined. Beforeapplying,please ensure you are available to cover the following roster:

• Part time role - 30 hours per week
• Monday - Friday
• 9.30am - 4.00pm
• Located in the Erina Fair Shopping Centre

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We’vebeen serving our local communities for over 100 years, with market-leading products,servicesand technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS meansyou’llpositivelyimpactour customers’lives, andbe there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Erina Branchyou’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts andprocess applications for credit products
• Complete Financial Health Checks to assess customers’ financial needs andidentifyany changes
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms ina clear way
• The ability to ask the right questions, find solutions, act withintegrityand place the customer at the centre of everything you do
• Ability to work in a busy,commercialand driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Aboriginal &/or Torres Strait Islander people encouraged to apply

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 ***.