Customer Banking Specialist - Erina

CommBank; Sydney; In loco; AUD 39.000 - 48.000; Part-time

Descrizione del lavoro

CommBank is seeking a Customer Banking Specialist at the Erina Branch, part-time 30 hours per week, Monday to Friday, 9:30am to 4:00pm, located in Erina Fair Shopping Centre. You will be the public face of our Retail Banking Services team, helping customers with home loans, accounts, and financial guidance.

You will engage customers in meaningful conversations, process applications for credit products, perform Financial Health Checks, and showcase our in-branch digital tools.

Competenze

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Mansioni

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Complete Financial Health Checks to assess customers' financial needs and identify any changes
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Conoscenze

Customer service

Communication skills

Financial products knowledge

Descrizione del lavoro

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

Customer Banking Specialist - Erina Branch

• Part time role - 30 hours per week
• Monday - Friday
• 9.30am - 4.00pm
• Located in the Erina Fair Shopping Centre

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Erina Branch you'll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

• Support customers with enquiries, maintenance on accounts and process applications for credit products

• Complete Financial Health Checks to assess customers' financial needs and identify any changes

• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We're interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality

• Excellent communication skills & the ability to articulate financial terms in a clear way

• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do

• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions

• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Aboriginal &/or Torres Strait Islander people encouraged to apply

Advertising End Date: 14/10/2026