Customer and Stakeholder Engagement Best Practice Specialist

Transport for NSW; Sydney; Hybrid; AUD 138,000 - 154,000; Full time

Job summary

Transport for NSW seeks a Customer and Stakeholder Engagement Best Practice Specialist to lead the development and embedding of high-quality engagement practices across the Community & Stakeholder Engagement function.

You will coordinate the CSE Community of Practice, oversee engagement platforms (CRM) and drive governance frameworks to improve data integrity, reporting and outcomes across portfolios.

Qualifications

• Experience in government, infrastructure or related sectors.
• Ability to embed compliant, high-quality engagement practices.
• Strong collaboration and data governance skills.

Responsibilities

• Develop and embed consistent, high-quality community and stakeholder engagement practices, systems and standards.
• Coordinate the CSE Community of Practice and oversee engagement platforms including CRM.
• Strengthen quality, consistency, compliance and engagement outcomes.
• Build practical tools, standards and governance in a complex engagement environment.

Skills

Community & Stakeholder Engagement

Governance

CRM management

Data integrity

Job description

Customer and Stakeholder Engagement Best Practice Specialist

Transport for NSW – Sydney International Airport NSW

Customer and Stakeholder Engagement Best Practice Specialist

Organisation/Entity:Transport For NSW

Job category:Projects

Job location: Sydney, NSW, AU, 2020

Job reference number:106022

Employment type:Permanent Full-Time

Salary range:$137551.0-$154055.0

You want to play a part in making NSW a better place to work, live and travel.

You're ready to help shape our narrative. Your expertise will amplify the impact of initiatives, foster public trust and ensure our stakeholders are engaged and empowered by what we do.

In this role, you'll:

Working as part of a team developing and embedding consistent, high-quality community and stakeholder engagement practices, systems and standards across the Community & Stakeholder Engagement (CSE) function.

This role will see you lead the development and continuous improvement of engagement templates, toolkits, guidance and governance frameworks; co-ordinate the CSE Community of Practice; and oversee engagement systems and platforms, including CRM, to strengthen quality, consistency, compliance and engagement outcomes.

You will build practical, fit-for-purpose tools, standards and governance practices in a complex engagement environment requiring strong collaboration, data integrity, risk management and continuous improvement experience.

This is a permanent full-time opportunity that can be based in any Transport for NSW office, offering Transport for NSW hybrid working arrangements.

For more information on this position and business unit, view the role description and information pack.

About you

Your expertise in community and stakeholder engagement, governance, CRM and systems management, together with experience in government, infrastructure or related sectors, will enable you to embed consistent, compliant and high-quality engagement practices.

You will strengthen data integrity, improve reporting, and build organisational capability through practical tools, guidance and governance frameworks.

You are a collaborative and outcomes-focused professional with experience managing CRM and engagement platforms, stakeholder data governance, and policy and procedure development. You have a high attention to detail and excel at building strong partnerships, developing best-practice frameworks and driving continuous improvement across diverse teams and portfolios.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work optionsmay be available. Learn more viaFlexible work options and policy

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply.