Stakeholder Engagement & CRM Governance Lead

Transport for NSW; Sydney; Hybrid; AUD 138,000 - 154,000; Full time

Job summary

Transport for NSW seeks a Customer and Stakeholder Engagement Best Practice Specialist to lead the development and embedding of high-quality engagement practices across the Community & Stakeholder Engagement function.

You will coordinate the CSE Community of Practice, oversee engagement platforms (CRM) and drive governance frameworks to improve data integrity, reporting and outcomes across portfolios.

Qualifications

• Experience in government, infrastructure or related sectors.
• Ability to embed compliant, high-quality engagement practices.
• Strong collaboration and data governance skills.

Responsibilities

• Develop and embed consistent, high-quality community and stakeholder engagement practices, systems and standards.
• Coordinate the CSE Community of Practice and oversee engagement platforms including CRM.
• Strengthen quality, consistency, compliance and engagement outcomes.
• Build practical tools, standards and governance in a complex engagement environment.

Skills

Community & Stakeholder Engagement

Governance

CRM management

Data integrity

Job description

Transport for NSW seeks a Customer and Stakeholder Engagement Best Practice Specialist to lead the development and embedding of high-quality engagement practices across the Community & Stakeholder Engagement function.

You will coordinate the CSE Community of Practice, oversee engagement platforms (CRM) and drive governance frameworks to improve data integrity, reporting and outcomes across portfolios.