Customer Advisor Leave & Relief - Manly NSW

NAB; Sydney; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Mileage paid

Career development programs

Discounted banking services

Job summary

NAB in Manly, NSW is seeking a Customer Advisor Leave & Relief to act as the home branch and provide support to Chatswood and other Northern Beaches branches when required. You will help customers with account openings, transactions, and lending while promoting NAB’s Smarter Banking options for a simple, secure experience.

Join a customer-obsessed team focused on delivering tailored experiences. Hours are Monday to Friday with mileage paid for travel between branches; a valid license and

Qualifications

• Provide excellent customer service and deliver gold-class experiences.
• Identify suitable banking products and services for customers.
• Demonstrate NAB’s Smarter Banking options to simplify banking.

Responsibilities

• Be the first point of contact for customers at the North Shore & Northern branches.
• Assist with account openings, unsecured lending and banking transactions.
• Promote and explain digital banking options to customers.

Skills

Customer service

Attention to detail

Team player

Customer centric mindset

Diversity & inclusion

Job description

Customer Advisor Leave & Relief - Manly NSW

Branch Customer Advisor – Banking – Manly and North Shore/Northern Beaches.

• Leave & Relief role based in Manly as your home branch, alsoproviding support to Chatswood, Crows Next, Dee Why, Forestway, Lane Cove, Manly, Mona Vale, Mosman Junction, North Sydney, St Ives and Warringah Mall when required *mileage paid*.
• Given the opportunity to learn, grow and achieve.
• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand

Each day, you’ll go above and beyond to:

• Support NAB’s North Shore & Northern branches by being the first point of contact for our customers; putting them at the centre of everything you do
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers

The Hours

Join our team in this role 5 days per week with the hours of 9:00am – 4:15pm Monday, Tuesday, Wednesday and Friday, and 9:00am – 5:15pm Thursday.

Your home branch will be Manlyhowever your skills and expertise will also be required to cover our Chatswood, Crows Next, Dee Why, Forestway, Lane Cove, Manly, Mona Vale, Mosman Junction, North Sydney, St Ives and Warringah Mallso a licence and transport is essential. Mileage will also be paid.

More focus on you

All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success.

We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology.
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave
• For more information on NAB Colleague Benefits and Perks visit our website.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, To discuss adjustment requirements, please contact the NAB Careers team, via ***********@nab.com.au (please reference job number).

Join NAB

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