Customer Advisor

Regional Australia Bank Ltd; West Tamworth; On-site; AUD 64,000 - 68,000; Full time

Benefits offered by this job

Comprehensive training

Development opportunities

Job summary

Regional Australia Bank is seeking a Customer Advisor to support everyday banking needs, build relationships, and promote products and services in a friendly, community-focused environment. The role emphasizes delivering outstanding service while collaborating with a team to help customers achieve their financial goals.

The position is Tamworth-based, on a 12-month contract, with hours 8:45am–5:15pm, Monday to Friday.

Qualifications

• Strong attention to detail.
• Clear, warm communication.
• Enjoy working in a supportive team.
• Good numeracy and literacy; quick to learn new systems.
• Desire to make a meaningful local community impact.
• Passionate about outstanding customer service.

Responsibilities

• Greet customers and help them choose products and services.
• Open new accounts and guide customers through suitable options.
• Assist customers with digital banking tools, ensuring safe usage.
• Keep customer information accurate and up to date.
• Identify opportunities to refer customers to lending, insurance, or other products.
• Work toward clear performance and service targets.
• Learn banking basics while building relationships.
• Pursue ongoing training and development.

Skills

Attention to detail

Clear communication

Team player

Numeracy

Willingness to learn

Customer service

Job description

Job Description

As a values-driven organisation, we’re committed to making a positive impact in the communities we serve while providing a supportive, inclusive workplace where our people can grow and succeed.

12-Month Contract

Pay: $32.50 per hour + superannuation + leave loading

Working Hours: 8:45am – 5:15pm, Monday to Friday

Tamworth-based

About Regional Australia Bank

At Regional Australia Bank, we’re proud to be a customer-owned bank that puts people, communities and relationships at the heart of everything we do. For more than 55 years, we’ve been supporting regional Australians to achieve their financial goals through trusted advice, personalised service and innovative banking solutions.

About the Role

As a Customer Advisor, you’ll be the friendly face of Regional Australia Bank, helping customers with their everyday banking needs and connecting them with products and services that support their financial goals. This is an excellent opportunity for someone who enjoys building relationships, delivering exceptional service and developing a rewarding career in banking. You’ll work as part of a collaborative team while gaining valuable experience in a customer-focused environment.

What Your Day Might Look Like

Every day brings the chance to brighten someone’s experience. Key responsibilities include:

• Welcome customers and help them find the right products and services for their needs.
• Open new accounts and guide customers through products and services suited to their goals.
• Support customers with our digital banking tools, helping them feel safe and empowered.
• Maintain accurate and up-to-date customer information.
• Identify opportunities to refer customers to specialist teams for lending, insurance and other financial solutions.
• Work toward clear performance and service targets.
• Learn the essentials of banking while building strong, genuine relationships.
• Grow your skills through ongoing training and development.

About You

You don’t need a banking background to thrive here, just a caring nature, a positive attitude and a willingness to learn.

• Have strong attention to detail.
• Communicate clearly, warmly and confidently.
• Enjoy working as part of a supportive team.
• Have good numeracy, literacy and the ability to learn new systems.
• Want to make a meaningful, lasting impact in your local community.
• Are passionate about providing outstanding customer service.

Why Join Us?

• Be part of a customer-owned organisation that genuinely cares about its people and communities.
• Receive comprehensive training and ongoing development opportunities.
• Build valuable banking and financial services experience.
• Work with a supportive team that celebrates success and encourages growth.
• Make a real difference in the lives of customers across regional NSW.