Customer Advisor - West Wyalong, NSW

National Australia Bank; West Wyalong; Hybrid; AUD 28,000 - 36,000; Part time

Benefits offered by this job

Banking discounts

Travel & lifestyle perks

Leave benefits

Job summary

National Australia Bank is seeking a Branch Customer Advisor for the West Wyalong branch. The role supports customers with a friendly, efficient service and acts as the first point of contact to understand their needs.

No banking experience is required as full training is provided, with the opportunity to learn products, processes and services while focusing on customer satisfaction and community impact.

Qualifications

• Customer service mindset focused on delivering positive experiences
• Strong attention to detail to ensure accurate transactions
• Team player with collaborative approach
• Excellent communication with customers and colleagues

Responsibilities

• Be the first point of contact for NAB West Wyalong customers and guide them courteously
• Identify suitable products and services for customers, including account openings and basic transactions
• Promote Smarter Banking options and digital self-service to simplify banking for customers

Skills

Customer service

Attention to detail

Team player

Communication

Job description

Branch Customer Advisor – Banking – West Wyalong

• Are empowered to make a positive difference for customers and communities
• Given the opportunity to learn, grow and achieve.
• Deliver a seamless, consistent, and tailored customer experience every day

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

The Hours (20 Hours, Monday to Friday):

Join our team in this role within the hours 9:00am - 1:00pm Monday to Friday.

More focus on you:

All new Customer Advisors will benefit from NAB’s tailored career development programs, upskilling and mobility opportunities to ensure they are set-up for success. We also offer:

• Access to banking and financial services discount including competitive rates and reduced fees on home loans, credit cards and insurances
• Extensive range of benefits and discounted offers on Travel, Fitness, Events and Technology.
• Variety of leave benefits including parental leave, religious leave, special leave, sporting activities leave and volunteer leave

Each day, you’ll go above and beyond to:

• Support NAB’s West Wyalong branch by being the first point of contact for our customers; putting them at the centre of everything you do.
• Identify the most suitable products and services for customers: like account opening, unsecured lending and banking transactions
• Demonstrate our Smarter Banking options (self-service and digital) for customers; making so banking is simple, easy and secure.

We’re looking for the brightest minds to deliver the best for our customers. We’d love for you to have:

• A passion for delivering quality, gold-class experiences for NAB’s diverse range of customers
• A team player with a keen eye for detail ensuring every, transaction is efficient and accurate
• Customer centric thinking and an appreciation for inclusion and the diversity of our customers
• No banking experience required - Full training provided

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.