Customer Advisor

Regional Australia Bank Ltd; Kempsey; On-site; AUD 24,000 - 28,000; Part time

Benefits offered by this job

Leave loading

Superannuation

Birthday leave

Parental leave

Wellbeing programs

Training and development

Job summary

Regional Australia Bank is hiring a Part-time Customer Advisor for the Kempsey branch to deliver friendly, accurate service across everyday banking needs. You will assist with transactions, account enquiries, and digital banking while helping customers achieve their financial goals.

No banking experience is required, but a genuine service approach, strong communication, and attention to detail are essential.

Qualifications

• No banking experience required, but a genuine customer focus and a friendly, professional approach are essential.
• Strong communication skills and ability to build positive relationships with customers.
• Attention to detail and the ability to follow procedures with integrity and confidentiality.

Responsibilities

• Assist customers with transactions, enquiries, account opening and digital banking.
• Identify products or referrals that may support customers' financial goals.
• Provide accurate, friendly service as a first point of contact at the Kempsey branch.

Skills

Customer service

Communication

Attention to detail

Professionalism

Willing to learn

Tools

Digital banking tools

Job description

As a values-driven organisation, we're committed to making a positive impact in the communities we serve while providing a supportive, inclusive workplace where our people can grow and succeed.

Job Description

Part-time Customer Advisor

Location: Kempsey Branch

Employment: Permanent, part-time position

Hours: Part-time, 30hours a fortnight, 8:45am to 5:15pm, Thursday & Friday

Remuneration: $32.50 per hour, plus leave loading and superannuation

Are you passionate about helping people and making a difference in your local community? We’re looking for a friendly and enthusiastic Customer Advisor to join our Kempsey branch, on a permanent part‑time basis, 2 days/week.

In this role you will learn the fundamentals of banking whilst developing trusted customer relationships. The role of Customer Advisor is well suited to those who thrive on providing an exceptional customer experience and who want to connect and add value in the local community.

The Opportunity

As a Customer Advisor, you’ll be one of the first points of contact for our customers, providing friendly, accurate and professional service across a range of everyday banking needs.

You’ll support customers with transactions, account enquiries, account opening and digital banking, while helping identify products, services or referrals that may support their broader financial goals.

What You’ll Bring

You don’t need previous banking experience, but you will bring:

A genuine customer service focus and a warm, professional approach.

Strong communication skills and the ability to build positive relationships.

Good attention to detail and confidence following procedures.

Integrity, reliability and respect for confidential information.

A willingness to learn new systems, products and processes.

Transferable experience from customer service, retail, administration, hospitality, volunteering or similar environments.

Why Join Us?

Regional Australia Bank offers meaningful work, supportive teams and the opportunity to build a career with a growing regional mutual bank.

We offer:

$32.50 per hour, plus leave loading and superannuation.

A permanent part‑time opportunity, working the rostered hours noted at the top.

Additional leave benefits, including birthday leave.

Paid parental leave for eligible employees.

Wellbeing initiatives and employee support programs.

Training and development to support your growth in banking.

A chance to make a difference for customers and communities across the Mid North Coast.

Most importantly, you’ll join an organisation where relationships matter, communities come first, and great customer service is at the heart of what we do.

To be considered for this role, applicants must have full working rights in Australia.

Applications close: Wednesday 14October 2026

Applications will be reviewed throughout the advertising period.