Customer Accounts & Collections Specialist

Liberty Financial; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Wellness perks

Monthly social events

Diversity networks (Pride, Women in LE

Community initiatives

Career development and online courses

Snacks, coffee and daily essentials

Job summary

Moula, part of Liberty Financial Group, is seeking a Customer Support Specialist in Melbourne to support Australian small businesses through challenging financial situations. You will work directly with customers to understand their circumstances, identify repayment solutions and achieve positive outcomes for both customers and the business.

Join a high-performing team committed to compliant, customer-first outcomes, with opportunities for development and advancement within the Liberty group.

Qualifications

• Experience in customer service, collections, financial hardship, recoveries, lending or a related financial services environment.

Responsibilities

• Manage a portfolio of customer accounts and take proactive steps to reduce arrears and minimise losses.
• Build positive relationships with customers and have empathetic conversations to understand their circumstances.
• Negotiate and implement suitable repayment arrangements that support long‑term customer outcomes.
• Achieve performance targets relating to arrears management, loss recovery and customer service.
• Ensure collections activities are completed in accordance with company policies and relevant legislation.
• Collaborate with internal stakeholders to deliver the best outcomes for customers and the business.
• Contribute to a culture of continuous improvement, risk awareness and exceptional customer service.

Skills

Customer service

Collections

Financial hardship

Recoveries

Lending

Financial services

Job description

Moula, part of Liberty Financial Group, is seeking a Customer Support Specialist in Melbourne to support Australian small businesses through challenging financial situations. You will work directly with customers to understand their circumstances, identify repayment solutions and achieve positive outcomes for both customers and the business.

Join a high-performing team committed to compliant, customer-first outcomes, with opportunities for development and advancement within the Liberty group.